Food And Beverage Executive

Food & Beverage team

Role & responsibilities

• Greet guests warmly and ensure a pleasant dining experience.
  
• Present menus, take accurate orders, and serve food and beverages as per hotel standards.
  
• Set up tables with linen, cutlery, glasses, and ensure cleanliness and hygiene of the dining area.
  
• Assist with buffet setup and replenishment during service hours.
  
• Coordinate with kitchen and bar to ensure timely delivery of food and drinks.
  
• Maintain knowledge of the menu, ingredients, and ongoing promotions.
  
• Handle guest queries and complaints courteously and escalate to supervisors when necessary.
  
• Process guest bills accurately through POS systems and handle payment transactions.
  
• Comply with hotel safety, hygiene, and grooming standards.

• Supervise daily operations of the restaurant, banquet, or room service outlet.
  
• Train, mentor, and guide junior F&B staff and new joiners.
  
• Ensure all service areas are well-organized and comply with service SOPs.
  
• Monitor guest feedback, resolve complaints, and ensure high levels of guest satisfaction.
  
• Handle team scheduling and staff deployment during peak hours and events.
  
• Ensure accurate billing, check handovers, and cash handling as per hotel policy.
  
• Coordinate with kitchen, housekeeping, and banquet teams for seamless operations.
  
• Promote upselling of menu items, combos, and beverages to maximize revenue.
  
• Maintain service quality reports, inventory logs, and assist in audits and inspections.

Preferred candidate profile

• Minimum 10+2 education; Diploma or Degree in Hotel Management is preferred.
  
• Prior experience in a hotel, restaurant, or F&B outlet will be an advantage.
  
• Excellent communication skills in English and local language.
  
• Positive attitude, team spirit, and passion for delivering exceptional service.
  
• Flexibility to work in shifts, including weekends and public holidays.
  
• Well-groomed appearance and adherence to hotel grooming standards.
  
• For Executive level: Leadership, team-handling experience, and basic knowledge of inventory and POS systems are required.

What We Offer:

• Competitive salary with performance-based incentives
  
• Meals on duty + Uniform + Staff accommodation (if applicable)
  
• Learning & development opportunities with career progression
  
• Exposure to luxury hospitality service standards
  
• Friendly and professional work environment