Position Overview
We are seeking a skilled Service Engineer to provide comprehensive production support for FISQuantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle FusionIntercompany, General Ledger and Cash Management. This role requires both financial systemsexpertise and technical troubleshooting capabilities to ensure seamless treasury operations.Key Responsibilities: Financial Systems Support

Provide end-to-end support for FIS Quantum and Echos treasury management systems
Maintain static data within the Quantum environment to ensure system integrity
Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum

including reports and action-based triggers

Identify and resolve interface issues with bank statements and cashflows
Configure, troubleshoot, and fix Cash Xplorer functionality
Support core treasury processes including In-House Banking (IHB), Cash forecasting,

and Intercompany Settlement

Learn internal systems to provide comprehensive end-to-end support to users
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performances and recommend improvements

Technical Operations

Apply strong Oracle/SQL Server database expertise to maintain system performance
Author and optimize SQL queries for data extraction and reporting
Apply working knowledge of the Quantum data model to troubleshoot complex issues
Work with Golden Gate and Datapipelines technologies for data integration
Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
Utilize FIS ticketing system to manage and track support requests

Governance & Compliance

Maintain SOPs, process documentation, and impact assessments for system updates
Assess readiness for Quarterly Cloud Updates including regression testing to ensure

business continuity

Ensure financial data accuracy, SOX compliance, and internal control adherence
Participate in change management processes to minimize operational disruptions

Required Qualifications

5+ years experience with FIS Quantum and Echos treasury management systems
Hands-on experience in static data maintenance within financial applications
Proficiency in Oracle/SQL Server database concepts and SQL query authoring
Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF)

in Quantum

Knowledge of treasury processes including In-House Banking, Cash forecasting, and

Intercompany Settlement

Familiarity with bank statement and cashflow interfaces
Experience with Cash Xplorer configuration and troubleshooting
Working knowledge of Golden Gate and Datapipelines technologies
Understanding of SOX compliance requirements for financial systems
Experience with FIS support tools including the FIS ticketing system

This role requires a blend of financial systems knowledge and technical troubleshooting skills to
maintain critical treasury management systems and provide exceptional support to businessusersSkills: golden gate,oracle,sql server,troubleshooting,sox compliance,datapipelines,compliance,integration,fis echos,swift systems,cash xplorer,cash,treasury management,financial systems,oracle fusion,management,fis quantum,sql,enterprise workflow framework (ewf)

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FIS Quantum/Echos Production Support Service Engineer