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Firstsource hiring For international chat process

Firstsource hiring For international chat process

Firstsource

1 - 5 years

1 - 3 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

chat email support customer service non voice process international non voice semi voice chat support non voice bpo non voice international chat process email process chat process customer support cse customer care international process web chat international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

Handle multiple customer chats simultaneously while maintaining high service quality.
Assist customers with queries related to telecom services (mobile plans, data issues, billing, network outages, upgrades, etc.).
Troubleshoot basic technical issues and provide accurate information or escalate complex problems.
Maintain a positive and professional tone with customers throughout the conversation.
Adhere to process guidelines and achieve performance metrics such as response time, resolution rate, and customer satisfaction.
Document customer interactions clearly and accurately.

Collaborate with team members and managers to meet team performance goals.

Compensation and Benefits:

Competitive salary with attractive incentives/commissions.
Performance-based bonuses.

Health insurance and other standard benefits.
Professional growth and skill development opportunities.

Two way cab Facilities

Excellent communication and interpersonal skills.

Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.

Please bring the original physical copy of any of your identification documents for verification.

Anyone who attended interview before 30 days are not eligible to attend walk-in.

WRITE HR "Muhila" before Submitting CV

Disclaimer:

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Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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Firstsource hiring For international chat process