Finance Service Delivery Manager (Business Support Services)

Work Location - Hyderabad

Shift Timing - 2:00PM - 11:00PM (IST)

Hybrid Model - 3 Days Work From Office Per Week

About Role-

We have an exciting role of Service Delivery Manager - who would manage processes, team/s and directly work with various Senior Business Leaders and Agency Stakeholders to drive and execute day to day delivery / operations. The candidate will also be responsible to support and work with leadership in their strategic initiatives to expand Business Support Services

About Omnicom Global Solutions -

Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries.

Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management.

We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey.

Let us build this, together!

• Hire, supervise, coach & mentor teams for a seamless process delivery
• Accountable for filling open positions, working closely with talent acquisition and agency stakeholders to onboard new hires
• Develop and run metrics that measure the activities performed by team and possess good understanding of SLA’s and implications of its non-compliance.
• Ensure to meet Service Levels Agreement (daily/weekly/monthly) and responsible for overall process results.
• Assess workforce and talent requirements across the processes / shared services sub functions to cater to growing business requirements.
• Drive best practices in our approach, deliverables and engagement with all stakeholders.
• Conduct regular weekly, fortnight, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process.
• Ensure process controls are appropriately established, communicated to employees and timely audited.
• Establish & Handle client relationship through regular engagement with the client and should be highly customer service oriented.
• Address and resolve process escalations and work on RCA to avoid future occurrences.
• Leverage automation and tech tools to ensure consistency, ease of operations and data-based decisions.
• Team performance management, score card and maintain attrition at the lowest level as per internal target
• Contribute to strategic planning and business development.

You will be working closely with

Global Business Leaders, Internal Leadership, direct teams across various agencies / geographies

• Graduate / Postgraduate degree in commerce / finance (must)
• Overall, 10+ years of experience in delivery management of shared services either on finance or general business operations across multiple clients or service accounts
• Depicts strong understanding of Financial Planning & Analysis, R2R and related finance processes
• Flexibility and ability to take on new assignments and challenges.
• Good verbal and written communication skills
• Worked with stakeholders from multiple geographies – US (Must) and EMEA, APAC (Preferred)
• Ability to anticipate customer needs and proactively identifies solutions.
• Proficiency in MS office Tools – Excel, Powerpoint etc.
• Ability to drive synergies and best practices across teams
• Demonstrated skills to solve complex issues and critical thinking.
• Demonstrates flexibility during work pressure situations