Field Technician

Job Description

Job Overview As a Field Maintenance Technician in Mumbai or Bangalore, you’ll be the on-site technical expert responsible for ensuring that our customers enjoy seamless and uninterrupted coffee experiences. From installations to repairs, your work will directly impact customer satisfaction and the delivery of premium-quality coffee. Key Responsibilities • Repair & Troubleshooting: Diagnose and repair coffee machines at customer locations with precision and efficiency. Ensure machines are left in excellent working order. • Installations & Site Surveys: Conduct site assessments and perform seamless machine installations to ensure operational readiness. • Filter Management: Perform timely filter exchanges as per schedule or customer requirements. • Customer Support: Deliver consistent coffee quality by aligning all work with agreed specifications. Promote first-time fixes and educate clients on machine usage. • Communication & Coordination: Collaborate closely with your line manager, providing updates and following day-to-day operational instructions. • Health & Safety Compliance: Perform thorough risk assessments and adhere strictly to all safety procedures and on-site protocols. • Documentation: Accurately complete job sheets, timesheets, and digital records before leaving customer premises. • Asset Care: Maintain company-provided tools, equipment, and vehicles in top condition and report any issues promptly. • Continuous Learning: Share field insights with the engineering and product teams to help enhance machine performance and features. Qualifications & Skills • Proven experience in coffee machine maintenance or related mechanical/electrical field service. • Strong technical aptitude in mechanical and electrical systems. • Excellent problem-solving and time-management skills. • Customer-focused mindset with professional communication abilities. • Passion for coffee and appreciation for delivering premium experiences. • Ability to work independently and manage daily travel to customer sites. • Valid, clean driver’s license (mandatory). • Proficient with basic computer tools for documentation and reporting. • Flexible and self-motivated, willing to adapt work schedule and travel as needed. What We Offer • Opportunity to work with a premium global coffee brand in the Indian market. • Dynamic and design-led work culture focused on quality and customer delight. • Competitive salary and performance-based incentives. • Ongoing training and development in premium coffee technologies. Apply now and be part of the Scanomat India journey—where design, innovation, and coffee come together. Show more Show less