Coffee Machine Technician

As a Coffee Machine Technician, you will be the on-site technical expert responsible for ensuring that customers enjoy seamless and uninterrupted coffee experiences. Your work directly impacts customer satisfaction and the delivery of premium-quality coffee. You will diagnose and repair coffee machines at customer locations with precision and efficiency, ensuring machines are left in excellent working order. Conducting site assessments, performing seamless machine installations, and timely filter exchanges are also key responsibilities. Delivering consistent coffee quality, promoting first-time fixes, and educating clients on machine usage are important aspects of customer support. You will collaborate closely with your line manager, provide updates, follow day-to-day operational instructions, and maintain health & safety compliance by performing risk assessments and adhering strictly to safety procedures. Accurately completing job sheets, timesheets, and digital records before leaving customer premises is essential. Additionally, you will maintain company-provided tools, equipment, and vehicles in top condition, report any issues promptly, and share field insights with engineering and product teams to enhance machine performance and features. Qualifications include proven experience in coffee machine maintenance or related mechanical/electrical field service, strong technical aptitude, problem-solving skills, customer-focused mindset, and proficiency with basic computer tools for documentation and reporting. A valid, clean driver's license is mandatory. The position offers an opportunity to work with a premium global coffee brand in the Indian market, dynamic work culture focused on quality and customer delight, competitive salary, performance-based incentives, ongoing training in premium coffee technologies, and the chance to be part of the Scanomat India journey where design, innovation, and coffee come together. Apply now and join us in delivering exceptional coffee experiences.,