Field Services Engineer

As a Service Engineer at this company, you will play a crucial role in providing prompt service support to customers and ensuring the uptime of machines. Your responsibilities will include: - Providing prompt service support for the assigned customers. - Ensuring uptime of machines promptly. - Commissioning machines in the assigned region within stipulated time & minimal costs. - Enhancing customer experience through prompt service and coordination with HQ for customer-related matters. - Completing work within the assigned time-frame and submitting daily service reports. - Providing daily status of service visits to reporting manager and regular expense statements. - Resolving complaints and concerns on phone. - Managing client accounts of the assigned region, developing good relations, and offering AMCs. - Demonstrating benefits of company offerings and performing product demonstrations. - Meeting planned service & sales goals. - Overseeing spares/consumables dispatch process of key accounts and facilitating order fulfillment. - Visiting regional accounts for AMC, service, and spares monitoring & offering in case of no service call. - Travelling to other regions for service/commissioning activities on a need basis. - Identifying opportunities for retrofitting our machines and competitor machines, recapturing cost accounts, and retaining existing accounts. Qualifications required for this role include: - Diploma/ BE/B.Tech in Elec, Mechatronics. - 1-4 years of experience in CNC Machine/Plasma machine. - In-depth product knowledge. - Proactive attitude with a passion for customer satisfaction. - Verbal communication skills in Marathi, Hindi, and English. - Basic mail communication and Excel skills. - Excellent time-management and problem-solving/troubleshooting skills. - Selling skills and customer relationship management skills.,