Field Service Executive - Pan India

Job Title: Field Service / Site Visit Executive

Department:

Location:

Reports To:

Role Overview

The Field Service / Site Visit Executive will be responsible for ensuring smooth execution of all on-site activities, conducting technical/site assessments, coordinating with clients and vendors, and preparing post-visit documentation. This role ensures service quality, compliance, and timely reporting to support operational excellence.

Key Responsibilities

1. Site Visits & Assessments

• Conduct scheduled and unscheduled site visits across assigned locations.
• Perform technical evaluations, safety checks, and service readiness assessments.
• Identify on-ground challenges and recommend corrective actions.

2. Service Execution Support

• Coordinate with internal teams, field staff, and vendors for smooth execution.
• Monitor quality of work during visits and ensure adherence to SOPs, SLAs, and safety norms.
• Support execution planning (manpower, tools, material readiness).

3. Client Coordination

• Interact with clients during visits for requirements gathering, clarifications, and feedback.
• Provide updates and communicate issues promptly to the operations team.

4. Documentation & Reporting

• Prepare detailed site visit reports with observations, photos, and recommendations.
• Maintain checklists, service records, and compliance documentation.
• Update CRM/ERP systems (scheduling, visit logs, work progress).

5. Compliance & Quality Assurance

• Ensure adherence to industry standards
• Conduct mystery audits / post-service audits as assigned.
• Track repeated issues and raise red flags proactively.

6. Operational Coordination

• Support scheduling, vendor follow-up, and site readiness verification.
• Report manpower issues, safety gaps, and operational risks.
• Assist during project initiation, mobilization, and handover.

Required Skills & Competencies

• Strong communication and client-handling skills.
• Ability to identify technical/operational issues during site visits.
• Basic understanding of HVAC, cleaning services, facility operations, or field operations (industry can be customized).
• Proficient in MS Office, WhatsApp reporting, basic CRM/ERP tools.
• Strong observation, reporting, and follow-up skills.
• Willingness to travel extensively.

Qualification & Experience

• ITI/Diploma (Mechanical, Electrical, or related fields preferred).
• 1–4 years of field service / site inspection / operations experience.
• Freshers with strong willingness to work in field operations may also apply.

Work Conditions

• Travel to client sites.
• Flexible working hours depending on site schedules.