Field Operations Specialist

Specialist – Field Operations

Ensure timely support of the customers to ensure smooth functioning of the platform and site visits and installation and commissioning of new projects

Responsibilities:

• Planning for installations and service
• Ensure quality work in installation and service
• Ensuring minimum bench time
• Use the bench time for other productive work which will improve the company revenue and image
• Proper coordination with the clients
• To be in regular touch with the existing customers and ensure they are kept excited throughout the year
• Ensure regular visit all the customers as may be required, even without complaints / service requirements
• Proactive actions to ensure trouble free operation of the platform, sending reports in identified cases, information to customers in case of down time etc.
• Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium high in the CSAT / NPS scores
• Identification of asset CBMs and Use Cases in existing customers to increase the revenue
• Identify additional opportunities for increase in nodes
• Identify competitors on the site and inform to the product team
• CBM, NZC, Sustainability etc. in existing customers to enhance the revenue
• Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure

Qualification:

• 5 - 7 years
• Knowledge of data communication systems / processes and IoT gateways
• Basic Understanding of Energy Management / industrial processes / utility systems
• Knowledge of software platforms / BMS / Cloud architecture
• Knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc.