As a Specialist Field Operations at our company, you will play a crucial role in handling customers, ensuring their satisfaction, and executing projects efficiently. Your responsibilities will include planning installations and services, maintaining quality work standards, and upscaling existing customers. It is vital that you ensure adherence to service SLAs, resolution of issues on time, and effective coordination with clients. Key Responsibilities: - Plan installations and services effectively - Maintain high quality standards in work delivery - Utilize bench time for productive tasks to enhance company revenue and image - Coordinate efficiently with clients - Regularly engage with existing customers to keep them excited and satisfied - Conduct regular visits to customers, even in the absence of complaints, to ensure smooth operations - Take proactive actions to ensure trouble-free platform operation and provide necessary reports to customers - Strive for positive feedback from customers, aiming for high CSAT/NPS scores - Identify asset CBMs and Use Cases in existing customers to drive revenue growth - Explore additional opportunities for increasing nodes and keep an eye on competitors - Foster strong relationships with various internal teams like supply chain, sales, and product for seamless operations In terms of qualifications, we are looking for candidates with: - 5-7 years of relevant experience - Knowledge of data communication systems/processes and IoT gateways - Basic understanding of Energy Management, industrial processes, and utility systems - Familiarity with software platforms, BMS, and Cloud architecture - Proficiency in communication networking and establishing connectivity with various gateways and platforms In addition to the challenging role, you will enjoy benefits such as health insurance and Provident Fund. The job type is full-time and permanent, requiring a minimum of 5 years of experience in field service. The preferred work location is Chennai, Tamil Nadu, with in-person work arrangements. Join us in this exciting opportunity to make a significant impact in the field operations and customer satisfaction domain.,
We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: · Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation. · Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. · Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services. · Oversee the customer lifecycle management and identify areas for optimization. · Conduct customer onboarding sessions to ensure successful product adoption. · Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions. · Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. · Assist in the development of customer success playbooks and resources. · Serve as the liaison between customers and internal teams, such as product development, sales, and support. · Manage customer escalations and ensure issues are resolved quickly and effectively. Qualifications and Skills required: - A minimum of a bachelor’s degree in a relevant field is a must for this role. - Interest and Experience in client onboarding, reporting, and stakeholder management roles. - Proficiency in Microsoft Excel and other relevant software applications. - Experience with dashboard and data visualization tools. - Experience in creating intuitive and visually appealing dashboards is essential. - Strong analytical skills and attention to detail. - Excellent interpersonal and communication skills. - Knowledge of BI tools such as Power BI and Tableau is a plus. - Basic understanding of energy management and sustainability principles. - Assets technical knowledge will be considered an advantage. Job Types: Full-time, Permanent, Internship Contract length: 6 months Work Location: In person
We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Intern. In this role, you will be responsible for efficiently onboarding clients onto the SmartSense platform, creating interactive dashboards & customized reports, and ensuring relevant stakeholders/client satisfaction through effective communication and support. Responsibilities: · Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation. · Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. · Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services. · Oversee the customer lifecycle management and identify areas for optimization. · Conduct customer onboarding sessions to ensure successful product adoption. · Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions. · Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. · Assist in the development of customer success playbooks and resources. · Serve as the liaison between customers and internal teams, such as product development, sales, and support. · Manage customer escalations and ensure issues are resolved quickly and effectively. Qualifications and Skills required: - A minimum of a bachelor’s degree in a relevant field is a must for this role. - Interest and Experience in client onboarding, reporting, and stakeholder management roles. - Proficiency in Microsoft Excel and other relevant software applications. - Experience with dashboard and data visualization tools. - Experience in creating intuitive and visually appealing dashboards is essential. - Strong analytical skills and attention to detail. - Excellent interpersonal and communication skills. - Knowledge of BI tools such as Power BI and Tableau is a plus. - Basic understanding of energy management and sustainability principles. - Assets technical knowledge will be considered an advantage. Job Types: Full-time, Permanent, Internship Contract length: 6 months Work Location: In person