Field Application Specialist

Customer Support

• Resolve complex customer inquiries and technical issues effectively.
• Monitor customer feedback and complaints.
• Regularly communicate with R&D & customer support team of Singapore & U.S. to resolve the customer Technical queries
• Collaborate with the sales and marketing teams to address customer needs and improve product offerings.
• Helping sales teams for giving alternative products against our competitors

Documentation and Training

• Maintain technical documentation & create if required (user manuals, troubleshooting guides, and FAQs).
• Develop and deliver training programs for customers, distributors and internal staff.
• Stay updated on the latest advancements in molecular research and related technologies.
• Regularly reads Market Research news/reports, research/review papers & articles
• E.g. Marketsandmarkets, Mordor Intelligence, Persistence Market Research, Apple Academic Press, Science daily

Technical Sales Support

• Collaborate with the sales team to provide technical expertise in pre-sales and postsales activities to drive revenue growth.
• Pre-Sales Activities: Understand Customer Needs; Customize Demos & troubleshooting; Share insights on new features, industry trends, and competitive advantages
• Post-Sales Activities: Support & providing product training to the customer’s team; Conduct competitive analysis to position our products effectively in the market.

Product Knowledge, Product Development and KOL Management

• Provide input for the development of new products or product improvements based on customer feedback and industry trends together with sales & marketing team.
• Manage & lead the new product development activities in alignment with QA/QC/R&D/ Manufacturing/ external stakeholders and help commercial team in launch/promote
• Be the technical spokesperson in external forums and discussions and help develop more KOLs for Molecular & life sciences industry or academic users.

Reporting and Analytics

• Prepare and present regular reports on technical support metrics and performance.
• Use data-driven insights to identify areas for improvement and optimization.

Product Demo and Trials On site on customer applications

Degree in Life Science, Biotechnology, Biology, Microbiology or Science related qualification is desirable

At least 2 years of relevant working exxperience

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• What is your current CTC in Lacs per annum?
• What is your expected CTC in Lacs per annum?

Work Location: In person