Role Overview: You will be working as a full-time Service Lab Account Manager at Credence Genomics (Pte) Ltd, located in Hyderabad, Kochi, Chennai. Your primary responsibility will be to manage customer accounts, ensure their satisfaction, build and maintain client relationships, and provide excellent customer service. Your daily tasks will involve communicating with clients, addressing their needs, implementing sales strategies, and maintaining accurate account records. Collaboration with internal teams is crucial to ensure smooth service delivery and support business growth. Key Responsibilities: - Oversee customer accounts and ensure customer satisfaction - Manage client relationships and provide exceptional customer service - Communicate with clients to address their needs and concerns - Drive sales strategies to meet business objectives - Maintain accurate account records and documentation - Collaborate with internal teams for seamless service delivery Qualifications Required: - Strong customer service and customer satisfaction skills - Previous experience in account management and sales - Excellent communication skills to effectively interact with clients - Ability to develop and maintain strong client relationships - Background in healthcare or diagnostics would be advantageous - Bachelor's degree or Master's in Business, Marketing, or a related field - Strong problem-solving skills and ability to work independently,
Company Description Credence Genomics (Pte) Ltd is a leader in the development of clinical-grade agnostic diagnostic tests utilizing the latest cutting-edge technologies. Medisequence Private Limited is a subsidiary where our innovative solutions in genomics play a critical role in transforming diagnostic accuracy and patient outcomes. We are renowned for our commitment to advancing medical science and providing reliable, high-quality diagnostic testing for diverse medical conditions. Role Description This is a full-time, on-site role for a Service Lab Account Manager located in Chennai. The Service Lab Account Manager will be responsible for overseeing customer accounts, ensuring customer satisfaction, managing client relationships, and delivering exceptional customer service. Daily tasks include communicating with clients, addressing their needs and concerns, driving sales strategies, and maintaining accurate account records. The role requires collaboration with internal teams to ensure seamless service delivery and support business growth. Qualifications Customer Service and Customer Satisfaction skills Account Management and Sales experience Strong Communication skills Ability to develop and maintain strong client relationships Relevant experience in healthcare or diagnostics is a plus Bachelor's degree / Masters in Business, Marketing, or a related field Problem-solving skills and ability to work independently