Posted:9 hours ago|
Platform:
On-site
Full Time
Reports To: General Manager / Director of Operations
Key Responsibilities:
1. Operational Management
- Oversee daily F&B operations, ensuring smooth service and high-quality standards.
- Supervise staff, including waiters, bartenders, chefs, and kitchen personnel.
- Ensure compliance with health, safety, and sanitation regulations.
- Manage inventory, stock control, and supplier relationships.
- Monitor food & beverage quality and presentation.
2. Customer Service & Guest Satisfaction
- Ensure exceptional guest experiences by maintaining high service standards.
- Handle customer complaints and feedback professionally.
- Implement strategies to enhance customer satisfaction and loyalty.
3. Financial Management
- Prepare budgets, control costs, and maximize profitability.
- Monitor sales, pricing, and revenue reports.
- Analyze financial performance and implement cost-saving measures.
4. Staff Management & Training
- Recruit, train, and supervise F&B staff.
- Schedule shifts and manage day to operation.
- Conduct performance reviews and provide coaching.
- Foster teamwork and a positive work environment.
5. Menu & Beverage Planning
- Collaborate with chefs and bartenders to develop menus and beverage lists.
- Ensure menu pricing aligns with budget and market trends.
- Monitor food waste and optimize portion control.
6. Marketing & Promotions
- Develop promotional strategies (e.g., seasonal menus).
- Work with the marketing team to attract customers.
- Maintain relationships with vendors and event planners.
7. Compliance & Safety
- Ensure adherence to local food safety laws and licensing regulations.
- Conduct regular hygiene and safety audits.
- Maintain proper documentation for inspections.
Required Skills & Qualifications:
- Education: Degree in Hospitality Management, Business Administration, or related field.
- Experience: 5-7 years in F&B operations, preferably in a supervisory role.
Skills:
- Strong leadership and team management.
- Financial and budgeting expertise.
- Excellent communication and customer service.
- Problem-solving and decision-making abilities.
- Knowledge of POS systems.
Career Prospects:
- Potential advancement to **Head of F&B or Operations Manager**.
Job Types: Full-time, Permanent
Pay: ₹12,225.79 - ₹25,000.00 per month
Work Location: In person
Silver Line Retreat Hotels Pvt Ltd
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