Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo, By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart, You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment, Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet, Hospitality is a work of heart, Join us and become a Heartist, Job Description Assist to streamline the security Programme to safeguard the property, To safeguard guests, visitors, employees and the property when in the premises, Analyze the various problems confronting the Security Department & develop solutions, Design & develop techniques to prevent or minimize waste, theft or pilferage, Adhere to the Standard Operating Procedures & ensure the same by the security team, Any matter which may effect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management, Assist to identify the major facilities and security equipment requirements for the department and the property, Provide effective support to the team to enable them to provide a range of effective and efficient services, Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction, Ensure that the team has been trained for all safety provisions, Motivate and develop staff to ensure smooth functioning of the department, Identify optimal, cost effective use of the resources and educate the team on the same, Submit Annual Security Operations & Capital budgets to the Resident Manager, Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry, Constant supervision of the team members, Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoplesideas, Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced, Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services, Ensure to offer special protection to VIPs and Government Dignitaries, Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives, Qualifications Your experience and skills include: Degree or any other equivalent experience Relevant security experience is an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Additional Information Total 7-8 Years of experience , minimum 1 Year experience in similar role,

Job Description Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of Mercure Ekana Sportz City Lucknowshould be brought to the attention of the Management. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Ekana Sportz City Lucknow to ensure maximum cooperation, productivity, morale and guest service. Identify optimal, cost effective use of the resources and educate the team on the same. Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Food & Beverage Executiveensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive. Qualifications Diploma / Degree in Hotel Management or any other equivalent qualifications. Additional Information 1-2 year of experience in branded hotels. Show more Show less

Job Description To ensure the smooth and efficient operation of the Accounts Payable Section through payments of liabilities as per standards. Ensure that transactions for the day are posted and reconciled with the general ledger on a daily basis. Ensure that the required journal entries are prepared on a timely basis. Responsible for the supervision and guidance of the Accounts Payments. Ensure that month-end closing entries are done as per standard procedure. Prepare reports, schedules and analysis that may be required by the Financial Controller. Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service. Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Oversee and coordinate the day-to-day activities of Accounts Payable. Investigate and resolve problems associated with processing of invoices and purchase orders. Ensure that tax related matters such as computations, payments and reports to Tax Bureau are complied with. Reconcile creditor’s statements of accounts against the records. Qualifications B.Com / M.Com / MBA in Finance or any other equivalent qualifications. Additional Information 1-2 Years of experience in Finance Operation preferably from Hotel background. Show more Show less

Company Description Join us at Accor, where life pulses with passion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Qualifications Diploma / Degree in Hotel Management or any other equivalent qualifications. Additional Information Total 2-3 Years of experience in Hotel. Show more Show less

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description WHAT YOU WILL BE DOING: Function as a Strategic business leader of the Property’s Sales and Marketing and develop Sales goals and strategies and ensure alignment with brand business strategy. Develop and/or maintain and improve business relations with all customers of the organization. Manage market segment from a point of maximizing business generation opportunities . Maximize Competitor Intelligence. Provide customer intelligence in evaluating the Market and economic trends that may lead to changes in Sales Strategy to meet or exceed customer expectations. Determine and develop Marketing Communication activities, in conjunction with Director of Marketing. YOUR EXPERIENCE AND SKILLS INCLUDE: Strong process orientation; Strong Leadership abilities and organizational skills; Entrepreneurial, thinks out of the box; Understanding of Digital Technology and platforms Strong relationship management, sales, influencing and negotiation skills. Able to drive change and look for operational efficiencies/synergies across the network Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. 10 to 12 years’ of work experience with minimum 3 years of experience in similar role. Strong Operational/Technical Knowledge. Pre-Opening experience would be an added advantage. Experience in International Chain Hotels. Qualifications Degree / Diploma in HM/ MBA in Sales & Marketing or any other equivalent qualification. Additional Information WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities Show more Show less

Company Description Join us at Accor, where life pulses with passion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description Assist to streamline the security Programme to safeguard the property. To safeguard guests, visitors, employees and the property when in the premises. Analyze the various problems confronting the Security Department & develop solutions. Design & develop techniques to prevent or minimize waste, theft or pilferage. Adhere to the Standard Operating Procedures & ensure the same by the security team. Any matter which may effect the interests of Mercure Lucknow Gomti Nagarshould be brought to the attention of the Management. Assist to identify the major facilities and security equipment requirements for the department and the property. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department. Identify optimal, cost effective use of the resources and educate the team on the same. Submit Annual Security Operations & Capital budgets to the Resident Manager. Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry. Constant supervision of the team members. Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples’ ideas. Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced. Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Ensure to offer special protection to VIPs and Government Dignitaries. Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives. Qualifications Your experience and skills include: Degree or any other equivalent experience. Relevant security experience is an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Additional Information Total 7-8 Years of experience , minimum 1 Year experience in similar role. Show more Show less

Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description To assist the Financial Controller in ascertaining the completeness and accuracy of all the revenue earned by the organization Ensure to secure used and unused revenue related documents such as Guest checks, Guest Folios, Official receipts, Captain Orders, Paid-out Vouchers, Rebates/Allowance Vouchers, miscellaneous Debit/Credit Vouchers. Check Revenue documents and verify against Revenue sheets. Check that rebates, allowances and adjustments against revenue are properly authorized and legitimate. Reconcile computer generated Guest Ledger Balance against the General Ledger Balance. Prepare other reports, schedules and analysis that may be required from time to time. Perform other duties that may be assigned from time to time. Responsible for all Income Audits and for preparing reports for the same. Responsible for consolidating income reports for all areas of operations. Verify soft count deposits. Audit and account for all control documents and prepare exception reports for all errors. Qualifications Bachelor of Commerce Show more Show less

Company Description Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshvara and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description Sales Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests. What you will be doing: Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Prepare monthly action plan for main market segment Perform monthly review account profile on room nights production and average rate Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts Update management on VIP arrivals, meet and greet accordingly Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Conduct negotiations to achieve the best profit and rates for the Hotel Qualifications Relevant sales experience is an asset Ability to focus attention on guest needs, remaining calm and courteous at all times Highly responsible & reliable Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Additional Information Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Show more Show less

Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshvara and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description Job Purpose This position is responsible for all plumbing works including varnishing in the hotel. Reporting Lines to Engineering Manager Primary Responsibilities Maintain and repair structural and architectural finishes of the hotel and facilities Maintain and provide finishing services to furniture, fixtures and equipment Plan and schedule preventive maintenance of painting and decoration works of the hotel Provide engineering advice to Chief Engineer on painting, filling, roofing and waterproofing works and procedures Assist Chief Engineer to prepare and plan minor modification and improvement works in the hotel Maintain and upkeep all suites and building on its exterior and interior finishes along with all appearances of building and engineering equipment and facilities Administer and supervise contract and in-house painting and decoration works Maintain adequate records of painting and decoration works in log book Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Comply with hotel and department policies and procedures at all times Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel. Qualifications Knowledge And Experience Secondary / High school education Trade Certificate will be advantageous Minimum 3 years of relevant hands on experience in area of expertise Good reading and oral proficiency in English language Show more Show less

Company Description Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description Primary Responsibilities Operation Count and send out dirty linen and uniforms to the laundry department as well as the receipt of clean linen and uniforms Count and distribute clean linen to the different hotel outlets Report to supervisor and send linen and uniforms that require repair or alteration to the tailor Monitor and manage all uniforms available in the hotel for usage allocation Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships Main Complexity/Critical issues in the Job Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests. Qualifications Primary school education Good oral proficiency in English language No experience is required, training will be provided Additional Information Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Show more Show less

Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description Job Purpose This position is responsible for supporting the Director of Sales in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. Reporting Lines to Director of Sales Primary Responsibilities Sales Support Maintain complete knowledge of the following (to include but not limited to): All hotel features / services, hours of operation Hotel function space, entertainment options, menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Maintain gifts inventory and coordinate the sending of gifts to clients Arrange site inspections for potential clients Promote positive relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Qualifications Knowledge and Experience Diploma in Tourism / Hospitality Management / Events Management Minimum 1 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Additional Information Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Show more Show less

Company Description Key Interactions Internally Engineering Finance F&B Front Office Housekeeping IT Kitchen Talent & Culture Externally Guests Clients Vendors Suppliers Primary Responsibilities Sales Support Maintain complete knowledge of the following (to include but not limited to): All hotel features / services, hours of operation Hotel function space, entertainment options, menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Maintain gifts inventory and coordinate the sending of gifts to clients Arrange site inspections for potential clients Promote positive relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue Job Description Job Purpose This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. Reporting Lines to Direct of Sales Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Main Complexity/Critical issues in the Job Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed Span of Control Nature Budget responsibilities Revenue responsibilities Headcount Knowledge And Experience Diploma in Tourism / Hospitality Management / Events Management Minimum 1 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Qualifications MBA in Sales & Marketing Show more Show less