F&B Administrative Executive

Administrative Office Support
Manage the daily administrative functions of the FB office, ensuring smooth workflow and timely completion of tasks. Draft, prepare, and manage correspondence, presentations, memos, and official communications for the EAM - FB. Maintain departmental records, contracts, permits, attendance, and confidential documents in a structured and secure manner. Coordinate and maintain the FB calendar, including meetings, walkthroughs, training schedules, and departmental events.

Operational Coordination
Provide administrative support for restaurants, bars, banquets, and in-room dining operations when required. Assist in preparing event orders (BEOs), FB promotional plans, menu updates, and operational reports. Consolidate daily/weekly/monthly FB reports, including revenue summaries, guest feedback analytics, and financial trackers. Ensure smooth communication between FB outlets, Culinary, Finance, HR, and other support departments.

Guest Stakeholder Liaison
Support communication with guests, vendors, and partners on behalf of the FB leadership when required. Assist in guest recognition programs, feedback follow-ups, and creating personalised FB experiences. Track VIP movements and ensure alignment with operational teams for enhanced guest experience.

Financial Procurement Support
Assist with FB budget preparation, department expenses, purchase requests, LPO follow-ups, and cost tracking. Maintain an updated tracker of FB inventory, amenities, operating supplies, and promotional materials. Coordinate with finance for invoice processing, vendor payments, and compliance.

People Training Coordination
Support scheduling, training documentation, departmental onboarding, and HR coordination. Maintain attendance records, leave planning, grooming audits, and performance review documentation. Help organize team events, recognition programs, and internal communication initiatives.

Brand, Standards Compliance
Ensure adherence to Accor Fairmont brand standards, service guidelines, and safety protocols. Maintain updated SOP libraries, audit checklists, LQA requirements, and mystery audit action plans. Assist with sustainability initiatives, hygiene audits, and corporate reporting requirements.