Sr Captain

Seven Consultancy

3 - 5 years

4 - 8 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

guest service excellence menu & presentation knowledge pos system handling table setting & service anticipating guest needs communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

The Senior Captain will be responsible for delivering exceptional guest service in a hotel or restaurant setting. The role involves greeting and assisting guests, taking orders, serving food and beverages, and ensuring compliance with hotel standards and SOPs.

Key Responsibilities:

Guest Reception:
Greet and welcome guests warmly upon arrival and thank them with a fond farewell, conveying anticipation for their next visit.
Reservations & Seating:
Assist guests with table reservations and seating arrangements.
Service Delivery:
Ensure guests are served within specified timeframes and apply proper service techniques consistently.
Menu Knowledge:
Have thorough knowledge of menu items, presentation standards, and be able to answer guest queries or assist with menu selections.
Anticipate Guest Needs:
Proactively anticipate and respond to unexpected guest needs promptly and tactfully.
Food & Beverage Service:
Serve food courses and beverages to guests according to hotel standards.
Table Setup:
Set tables according to type of event and service standards.
Order Management:
Record transactions and orders accurately using Point of Sale (POS) systems.
Communication:
Speak clearly and professionally with guests and staff, including handling phone calls with proper telephone etiquette.
Compliance & Standards:
Ensure hotel brand standards and standard operating procedures (SOPs) are consistently followed.

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