Facility Manager

Position:

Role Overview:

The Facility Manager (Housekeeping) will be responsible for planning, supervising, and managing housekeeping operations at the client site to ensure cleanliness, hygiene, safety, and compliance with agreed service levels. The role demands proactive leadership, client coordination, manpower management, and effective resource utilization.

Key Responsibilities:

1. Operations Management

• Plan, organize, and supervise day-to-day housekeeping operations at the site.
• Ensure cleanliness, sanitation, and upkeep of all designated areas as per scope of work.
• Monitor the use and upkeep of cleaning equipment, tools, and chemicals.
• Ensure adherence to Standard Operating Procedures (SOPs) and compliance standards.

1. Team & Manpower Management

• Manage, train, and motivate housekeeping staff deployed at the site.
• Prepare duty rosters and allocate tasks to team members.
• Monitor staff attendance, grooming, discipline, and productivity.
• Identify training needs and conduct on-job training sessions.

1. Client Relationship & Communication

• Act as the single point of contact for the client regarding housekeeping services.
• Handle client feedback, complaints, and escalations in a timely and professional manner.
• Prepare and share daily/weekly/monthly MIS reports with the client.
• Participate in review meetings with the client and internal management.

1. Quality & Compliance

• Conduct regular site inspections and audits to ensure service quality.
• Implement and monitor checklists, quality sheets, and feedback mechanisms.
• Ensure compliance with health, safety, and statutory regulations.
• Drive continuous improvement initiatives like 5S, Kaizen, and hygiene standards.

1. Resource & Cost Management

• Maintain adequate stock of consumables, chemicals, and housekeeping supplies.
• Control wastage and ensure optimal use of resources.
• Monitor and report expenses in line with budgetary requirements.

1. Reporting & Documentation

• Maintain attendance records, duty rosters, and training records.
• Prepare and submit operational reports (MIS, incident reports, audits, etc.).
• Ensure timely escalation of issues to higher management.
• Timely Invoicing and payment recovery from client.

Key Skills & Competencies:

• Strong leadership and people management skills.
• Good communication and client-handling ability.
• Knowledge of housekeeping processes, chemicals, and equipment.
• Ability to manage large manpower and multiple shifts.
• Problem-solving and decision-making ability.
• Knowledge of safety and compliance standards.

Qualifications & Experience:

• Graduate / Diploma in Hotel Management / Facility Management (preferred).
• Minimum 8–10 years of experience in housekeeping / facility management, with at least 2 years in a managerial role.
• Experience in handling large client sites and teams.