Facility Manager

Job Summary:

The Clubhouse Executive is responsible for the day-to-day management and smooth operations of the residential clubhouse. This role ensures residents and guests enjoy high-quality amenities and services, and the facility is maintained in top condition. The ideal candidate is customer-service oriented, organized, and proactive.

Key Roles & Responsibilities:

1. Clubhouse Operations:

• Oversee daily operations of the clubhouse including gym, swimming pool, indoor games, party hall, etc.
  

• Ensure timely opening and closing of the clubhouse as per defined schedule.
  

• Maintain cleanliness, hygiene, and safety across all amenities.
  

2. Resident Interaction:

• Act as the first point of contact for residents using clubhouse facilities.
  

• Handle resident queries, feedback, and complaints professionally and resolve them promptly.
  

• Assist residents in booking amenities (party hall, tennis court, etc.).
  

3. Facility Maintenance & Coordination:

• Coordinate with housekeeping, maintenance, and security teams to ensure all facilities are functional and presentable.
  

• Conduct regular inspections to ensure equipment and infrastructure are in good condition.
  

• Report and follow up on repair/maintenance issues with the technical team.
  

4. Event Management:

• Assist in organizing community events, fitness classes, and clubhouse activities.
  

• Coordinate with vendors and service providers for event logistics.
  

5. Documentation & Reporting:

• Maintain records of clubhouse bookings, resident feedback, and equipment maintenance logs.
  

• Submit daily and monthly reports to the Facility Manager.
  

6. Compliance & Safety:

• Ensure all clubhouse rules are followed by residents and guests.
  

• Monitor safety protocols including swimming pool safety, gym usage guidelines, and fire safety.
  

• Ensure CCTV and access control systems are functioning properly.
  

Qualifications & Skills:

• Minimum Graduate in any discipline (Hospitality Management preferred).
  

• 2–4 years of experience in residential clubhouse, hospitality, or front office role.
  

• Strong communication and interpersonal skills.
  

• Working knowledge of MS Office and clubhouse management software (if applicable).
  

• Energetic, polite, and presentable with a service-first attitude.