About Role:
The Exit Management Specialist will own and drive the full-and-final (F&F) and exit process for employees across the Paytm Group, ensuring compliance with internal policies, statutory requirements, and delivering a smooth, respectful offboarding experience. The role involves handling high-volume exits while safeguarding accuracy, statutory compliance and employee experience.
Key Responsibilities:
- Manage end-to-end offboarding for resignations, terminations and retirements handling full-and-final settlements, exit clearances, and final documentation for employees across multiple entities.
- Process high volume of monthly exits, ensuring timely and accurate settlements and clearances.
- Compute all dues owed: unpaid salary, leave encashment, gratuity (as applicable under law), pending bonuses/incentives, reimbursements, statutory deductions and any recoveries.
- Manage statutory compliance including requirements under the Payment of Gratuity Act, 1972 (for eligible employees), leave encashment rules, labour laws and other relevant statutory provisions.
- Coordinate with Payroll, Finance, IT, and HR Business Partners (HRBPs) to ensure return of company assets, revocation of system access, recovery of advances or loans, and clearances before final settlement.
- Prepare exit-related documentation such as exit clearance forms, relieving letters, experience certificates, and final settlement letters.
- Maintain exit MIS (Management Information System), track exit analytics and attrition data, document audit records for compliance and future reference.
- Ensure that exit formalities, F&F payouts, statutory compliance and internal policies are handled in a timely, consistent and employee-friendly manner.
- Provide support during exit interviews or exit-related queries; ensure a professional, respectful offboarding experience that preserves employer brand.
Educational Qualifications :
- Graduate or Postgraduate degree in HR, Commerce, Law, or related discipline.
- 9 to 12 years of experience in HR operations especially exit management, offboarding, payroll/settlement operations, or HR compliance in a medium to large organisation.
- Strong knowledge of Indian labour laws, gratuity rules, leave encashment, full-and-final settlements and statutory compliance requirements.
- Experience handling high volume exits, large employee databases, and complex final settlement calculations.
- Proficiency with HRMS / HR tools for exit management, MIS maintenance, data records and reconciliation.
- High level of attention to detail, accuracy, confidentiality and integrity.
- Strong coordination and stakeholder management skills ability to work across HR, Payroll, Finance, IT, and Business teams to ensure exit formalities are completed smoothly.
- Good communication skills and empathy to manage exit interactions with departing employees professionally while protecting organizational interests.
- Ability to manage time pressure and meet tight timelines for settlements and statutory compliance (especially given recent labour law mandates around timely settlement of dues).
