Executive - Insurance Claims

Job Title: Executive – Insurance Claims

Location:

Experience:

Company Overview:

PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our clients. We specialize in guiding individuals and organizations towards achieving their financial goals through strategic financial planning. As we continue to expand our team, we are seeking a highly motivated and skilled Executive to join our ranks. 

Role Overview:

The Executive – Motor Insurance Claims is responsible for managing and processing motor insurance claims efficiently and in compliance with company policies and regulatory standards. This role involves coordinating with surveyors, garages, customers, and internal departments to ensure timely and accurate settlement of claims while maintaining high levels of customer satisfaction.  

Key Responsibilities:

• Claims Processing:

  Review, assess, and process motor insurance claims (OD and TP) in line with company policies. Scrutinize documentation for completeness and accuracy. Coordinate with surveyors and assessors for claim verification and damage assessment  

• Customer Service:

  Communicate with policyholders, garages, and other stakeholders to resolve queries. Provide timely updates to customers regarding claim status. Handle grievances and escalate complex issues when necessary.  

• Documentation & Compliance:

  Ensure all claims are documented and filed as per IRDAI regulations and internal audit requirements. Maintain accurate claim records in the system. Adhere to service level agreements (SLAs) and turnaround time (TAT) targets.  

• Liaison & Coordination:

  Work closely with underwriters, legal teams, surveyors, and repair workshops. Support investigations for fraud detection or disputed claims.  

• Reporting and Analysis:

  Assist in preparing claims MIS reports for management. Analyze claim trends and provide feedback for process improvement. 

Qualifications:

• Any bachelor's degree preferred in commerce, Finance, Economics, or a related field.  
• Fresher/ 1-2 Years Experience in motor insurance claims processing 
• Strong knowledge of motor insurance products and claim processes. Familiarity with IRDAI regulations and compliance requirements. 
• Good Communication and interpersonal skills. Client-focused mindset with the ability to build and maintain relationships 
• Proficiency in MS office and claims management software. Strong attention to detail and ability to multitask. 

Benefits:

• Competitive salary with performance-based bonuses. 
• Comprehensive health insurance, Life insurance, disability and retirement benefits. 
• Ongoing professional development opportunities. 
• Collaborative, unbiased and inclusive work environment. 

If you are a results-driven individual, we invite you to apply for the Investment Operations Team at PurplePond. Join our team and contribute to the success and growth of our company.. Apply with your resume and a cover letter detailing your relevant experience and qualifications. 

Application Process

Share the CV detailing the work experience to hr@purplepond.in