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SBI Card
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Executive - Inhouse processing

Executive - Inhouse processing

SBI Card

2 - 6 years

4 - 8 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

bpo business reporting process orientation external audit underwriting analytical issue resolution medical insurance stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for decisioning of Credit Line Change/Addon Request/Company Categorization request.

Role Accountability

Decision the requests for Credit limit increase/ decrease
Decision the request and underwriting of standalone addon applications
Handle Company categorization Requests
Ensure daily productivity metrics for customer complaint resolution within TAT & accuracy as per targets defined
Analyze and report repeat complaints and liaise with teams for resolution
Maintain process dashboards for business reporting purposes
Follow-up with other departments for effective issue resolution & stakeholder management
Identify ways of improving current processes to enhance customer experience
Report process metrics to the business and internal stakeholders
Manage critical processing of critical queries and complaints on mainframe softwares
Resolve critical CCRP complaints and reporting data to stakeholders
Perform process documentation and compliance adherence

Measures of Success

Customer Complaints Resolution (Accuracy & TAT)
Accuracy %
FTE/NFTE productivity
No adverse observations in internal/external audits
Voice of Customer
Process adherence as per MOU

Technical Skills / Experience / Certifications

Understanding of credit policy framework

Competencies critical to the role

Analytical Ability
Detail Orientation
Process Orientation

Qualification

Graduate in any discipline

Preferred Industry

Banks, BPO

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