Posted:-1 days ago|
Platform:
Work from Office
Full Time
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.Record, Update, and Escalate Support issues to the next level promptly.Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance.Engage in discovering new IT business tools to support our business users and our internal IT Team.Seek, Suggest, Evaluate, and implement process and technology improvements.Willing to learn grow in other IT Business areasRequirements for this role include:
Excellent English written and verbal communication skills.Exceptional customer service skills.Great Team playerExcellent communication skills, comfortable working with various stakeholdersStrong troubleshooting skills, bug-finding, and resolutionAbility to work independently within a diverse global teamIT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Preferences: - Optional (nice-to-haves)
ITIL foundation certified Flexible Willing to work in a Rotational 24*7Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirement.
NTT DATA, Inc.
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