70 Bug Jobs

Position's General Duties and Tasks In these roles you willbe responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas Requirements for this role include: Excellent English is written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders 4,50,000 Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include: Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes.Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Requirements: Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team

In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.Record, Update, and Escalate Support issues to the next level promptly.Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance.Engage in discovering new IT business tools to support our business users and our internal IT Team.Seek, Suggest, Evaluate, and implement process and technology improvements.Willing to learn grow in other IT Business areasRequirements for this role include: Excellent English written and verbal communication skills.Exceptional customer service skills.Great Team playerExcellent communication skills, comfortable working with various stakeholdersStrong troubleshooting skills, bug-finding, and resolutionAbility to work independently within a diverse global teamIT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Preferences: - Optional (nice-to-haves) ITIL foundation certified Flexible Willing to work in a Rotational 24*7Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirement.

JobDescriptionEnsureachievement of daily productivity target& maintaining highest qualityEnsuringadherence to agreed TAT for processing cases Resolving salesqueries within TATWorking towardsthe functional KPIs like improvement in Issuance Percentage, Reduction inadditional requirement, minimising revenue leakages & improvement inoverall quality of business To supportfunction to manage the dynamism arising in view of seasonal business peaks andalso unpredictable regulatory & sales behaviours To strike a goodbalance of risk and customer convenience Ensure vigilanceto prevent various kind of frauds that are prevalent in the marketplace Keepingself-updated with technical knowledge required for the Underwriting roleWorking inShifts as & when required

Requirements: Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in coimbatore, Tamil Ndu (IN-TN), India (IN). NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Coimbatore. Requirements: Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team.

We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Ndu (IN-TN), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements.Willing to learn grow in other IT Business areas. Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player24/7 rotational shifts and week offs and Work from Office mandatory. Excellent communication skills, comfortable working with various stakeholders. Strong troubleshooting skills, bug-finding, and resolution. Ability to work independently within a diverse global teamIT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment). Resource should be a Graduate in any stream from an accredited institution.

Job Summary As a QA Engineer, you will be actively involved in all the QA activities, responsible for ensuring Quality of the application developed. You will be coordinating with test automation team for functional understanding and test data design. You will also be working with automation team for regression and integration test automation to ensure the test coverage in automated tests. Job Requirements • Meeting with the BSAs, Project Architects, Development managers to determine quality assurance parameters. • Training junior engineers on the QA process and standards • Drafting testing process related documents. • Troubleshooting quality issues and modifying test artifacts. • Conducting review meeting with BSAs, Development team and Project Architects. • Preparing Test metrics, Test reports Essential Functions • Providing estimates for all the Manual QA activities • Designing test plans, test cases with good coverage and optimized testing approach • Executing test cases for functional, regression and integration testing • Following with development team for bug fixes. • Identifying the regression test cases and maintaining regression suite • Preparing E2E test cases for integration testing of Oracle CPQ with CRM and ERP applications • Identifying the test cases qualifying for test automation • Working with BSAs and Preparing consolidated test data for automation team • Preparing traceability to ensure adequate test coverage. • Prioritizing the test cases for Risk-based testing • Sharing QA status with lead and manager • Maintaining all the QA artifacts in project management tool Education • A bachelor’s degree in engineering, or master’s degree in computer science • Overall 3+ years of experience in Quality assurance and 1+ years of experience in Oracle CPQ

Requirements: Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team

Position's Overview Currently seeks an Help Desk Senior Associate to join our team in Noida.Position's General Duties and TasksIn these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areasRequirements for this role include:Excellent English is written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders4,50,000 Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include: Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Responsibilities: - Identifying software application weaknesses and target areas. - Sketching out ideas for automated software test procedures. - Reviewing software bug reports and highlighting problem areas.

Linuxtester 3–5 yrs exp in Linux/Unix systems. Skilled in functional, regression, system & integration testing, log analysis, defect reporting, and Linux server validation. Proficient in JIRA/Bugzilla, test docs, Linux commands & troubleshooting.

About Us Join us at 1% Club on a mission to build India's most trusted wealth-tech platform, going beyond financial products to integrate education, advisory, and execution seamlessly. In less than two years, we have successfully launched and scaled our EdTech vertical, obtained our RIA SEBI license, and garnered a strong online following of over 8 million English-speaking middle-class Indians. Our achievements include maintaining industry-level low customer acquisition costs, fostering brand loyalty, and earning consumer trust. We are proud to be supported by Gruhas, a fund led by Zerodha's Nikhil Kamath and Puzzolana Group's Abhijeet Pai. What's Next Embark on our most exciting chapter as we witness the compounding impact of the foundations we have laid. Our upcoming phase revolves around three core pillars: EdTech: Expand the financial education ecosystem through diverse online and offline initiatives, simplifying finance for millions of Indians. Advisory: Democratize high-quality financial advice, reimagining how India accesses unbiased financial guidance for individuals across income levels. AI Co-pilot for Money: Develop India's most seamless AI-powered money dashboard to empower users to track and analyze their finances comprehensively, providing actionable insights for financial independence. This journey signifies our transition from a rapidly growing EdTech to India's most reliable Wealth-tech platform, focusing on building beloved products that users recommend and cannot live without. Why Join Us Our profound insights stem from the zero-to-one journey of creating exceptional products. Join us at this early yet thrilling stage where every contribution shapes how Indians perceive money. What will you do Take charge of the core systems driving a platform that revolutionizes how millions manage their finances through real-time applications, AI co-pilots, and high-speed apps. Assume end-to-end ownership of features, collaborating closely with the CTO and founding team to materialize ideas effectively. Your adaptability across technologies, problem-solving approach, and commitment to speed and stability are valued. If you excel in writing clean code, adept at production debugging, and passionate about system-level optimization, we welcome you. Key Responsibilities - Design, develop, and maintain robust microservices in GoLang ensuring clean abstractions, high reliability, and scalability readiness. - Mentor junior engineers, conduct code reviews, and uphold technical excellence standards. - Collaborate with Product Managers, Designers & Backend Engineers to deliver seamless user experiences. - Simplify complex user problems into scalable backend solutions. - Own entire features from coding to documentation, encompassing unit testing and bug fixing. - Engage in architectural discussions, contribute to the tech roadmap, and steer technical strategies. You'll be a great fit if you have - 2-4 years of Backend SDE experience, preferably in the fintech sector. - Proficiency in GoLang along with expertise in languages like JavaScript and TypeScript. - Familiarity with DevOps tools, CI/CD pipelines, and AWS. - Product ownership mindset and a drive for continuous learning. - Ability to leverage AI for automating tasks and attention to detail. - Previous experience in a FinTech environment. Bonus Points - Proficiency in automating tasks using AI technology. - Keen eye for details and a product-oriented mindset. - Prior experience in FinTech companies. Perks and Benefits - BYOS (Build Your Own Setup) including Mac/Windows/Linux, iPad, Monitors - ensuring a comfortable work environment. - Work hard, Party harder: Engage in company offsites, team lunches/dinners, game nights, and day outings at our Bengaluru office. - Highly competitive salary: Above-market salary & equity packages offered. Skills: golang, coding, unit testing, bug fixing, fintech, AWS, debugging, CI, microservices, JavaScript, TypeScript, system-level optimization,

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

- Should be able to independently lead the module and drive participate in business discussions; provide recommendations, solutions in various processes. - Independently handle the accounts projects either implementations or support engagements 10 -12+yrs Years of SAP FICO Experience - Must have hands on experience in SAP S4HANA - Minimum of 3-4 full SAP E2E implementation experience with at-least 2 implementation on SAP CO preferably in a lead role - Strong FICO skills and Accounting Skills Experience in Financial Global, New GL, AR, AP, Bank Accounting, Asset Management, Cost Center, internal order. Product Costing COPA is must Experience in working with interfaces and integration with third party systems Experience in conduction workshops and freeze the requirements - Experience in preparation of blueprints and solution documents - Experience in writing functional specifications - Excellent communication skills including written, verbal, and presentation. - Knowledge in cross module functionality and processes - Ability to work within a team environment Secondary Skills- - ABAP knowledge to de-bug and identify any interrelated issues is desirable - Exposure to ECCS is desirable - will need to develop a clear understanding of the current SAP Environments and configure SAP solutions that will support governance of the Finance template. - Skill set includes extensive knowledge in SAP Finance and Controlling data and configuration Strong understanding of financial integration points as they relate to SD,MM,PP,PS. Education Qualification: M.com/ICWA/CA

Family Description Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development. Subfamily Description Software (SWA) comprises the definition, specification, and allocation of requirements from different sources utilising knowledge of systems engineering processes (specification & architecture). Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers specification, design, implementation, and unit testing of Software (e.g. device drivers, microcode, hardware-related software & firmware) according to the requirements and architecture defined in the systems engineering process. Covers establishment and maintenance of Software Configuration Management (SCM) practices into software development projects, continuously building and integrating infrastructure tools and systems. Impact Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact. Scope & Contribution Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions. Innovation Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations. Communication Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset Knowledge & Experience Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree. Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives. Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Shares initial ideas for professional direction of own organisational unit. Acts as a professional advisor and mentor for staff / workteam / taskforces. May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work. Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements. Manages Subcontracting / Partnership Manager. Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. Plans technical requirements from customers needs. Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications. Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3). Applies and maintains quality standards. Participates in process and tools evolutions and improvements. Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.

What You'll Do We are seeking a strategic and operationally strong Senior Manager to lead multiple customer-facing teams within Avalara's Sales & Use Tax (SUT) Managed Returns Services team. You'll report to Sr Director Compliance Operations and your role will involve end-to-end responsibility for delivering high-quality, high-volume tax services while ensuring regulatory compliance, customer satisfaction, and process excellence. You will lead a team of 50+ employees through multiple managers, drive continuous improvement, and play a key role in platform transitions and cross-functional collaboration. What Your Responsibilities Will Be Operational & Team Leadership You'll led three global functions (Case Management, Notice Management, Premium Returns) supporting sales tax compliance for 1,000+ enterprise clients. Managed a team of 50+ through multiple people managers; established performance standards, tracked KPIs (SLA adherence, CSAT, TTR/TTE), and drove continuous improvement. Improved SLA compliance to 98% and reduced time-to-resolution through data-driven workflow enhancements. Process Optimization & Strategic Initiatives Identified and implemented automation and process optimization opportunities aligned with evolving tax regulations and Avalara's tech roadmap. Represented operations in cross-functional product and platform initiatives, ensuring scalable, compliant support delivery. Collaborated with Product, Engineering, and Customer Support to improve data flow, reduce manual touchpoints, and enhance customer experience. Performance & Workforce Management You'll enabled leadership development through coaching of team leads and SMEs; implemented Gallup-based engagement action plans. You'll partnered with Talent Acquisition and Workforce Planning to drive hiring, resourcing, and capacity planning aligned with demand. What You'll Need to be Successful 1012 years in operations or compliance roles, with 5+ years managing people managers Experience high-volume service environments with strong process ownership Exposure to Sales & Use Tax compliance, especially in case/notice management or premium support, is a strong plus Proficient in Microsoft Excel and Office tools; strong analytical and problem-solving capabilities Demonstrated ability to lead teams across geographies and time zones, while balancing multiple priorities

Responsibilities: * Collaborate with development team on SDLC & STLC processes. * Execute manual tests, create bug reports & test cases. * Develop automated tests using Selenium, TestNG & JUnit.

Job Requirements As a member of the team in the Healthcare domain, your primary job will be to involve in development and enhancement of software applications related to medical devices. You should be passionate about going an extra mile to design and enhance applications for good stability, reliability and performance. As a developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. Work Experience Strong coding and automation skills using C# Expertise in component unit test development Passionate about technology and coding. Quality first mindset Analytical thinking and problem-solving attitude Solid understanding of Object-Oriented Design and Programming. Strong logical and analytical skills. Expertise in troubleshooting bugs and finding solutions. Excellent interpersonal skills including written and oral communication skills Desired Skills: C#, WPF, Git, Knowledge in Healthcare domain

OBJECTIVE OF THE ROLE For end to end management of group projects KEY RESPONSIBILITIES Testing of group products and enhancement projects Good knowledge about Group Asia and closure of bugs in co-ordination with IT team Co-ordination with internal and external stakeholders End to end resolution approach Process documentation Exception handling INTERACTIONS Internal Relations All line functions and other departments in KLI External Relations Vendor Team related to projects REQUIRED QUALIFICATION AND SKILLS Educational Qualifications Graduate Work Experience 3-5 years (Insurance background Preferable)