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Executive - Customer Support

Executive - Customer Support

Ketto

1 - 2 years

2 - 3 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

customer support administration customer service business development communication and interpersonal skills microsoft office suite healthcare microsoft office valuation customer satisfaction customer feedback crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

We are seeking a dynamic and experienced Executive in Customer Support to join our team. The ideal candidate will have at least 1 year of experience in the Business Development - Customer Support department. The Executive will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

Roles and Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer complaints and issues to ensure customer satisfaction

- Collaborate with other departments to address customer needs and concerns

- Maintain accurate records of customer interactions and transactions

- Identify and implement process improvements to enhance the customer experience

- Assist in training and mentoring junior customer support staff

- Monitor customer feedback and implement strategies to improve customer satisfaction

- Stay up-to-date on industry trends and best practices in customer support

Qualifications:

- Bachelor's degree in Business Administration or related field

- 1+ years of experience in Business Development - Customer Support department

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficiency in Microsoft Office suite and CRM software

If you have a passion for customer service and are looking to advance your career in a dynamic and growing company, we encourage you to apply for the Executive - Customer Support position.

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Executive - Customer Support