Executive - Customer Support

About Beco

Job Summary

Key Responsibilities

• Improve Conversion Ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging with potential customers and guiding them through the sales process.
• Customer Feedback: Gather and analyse customer feedback through surveys, feedback forms, and other channels. Actively listen to customer suggestions, complaints, and concerns, and take appropriate actions to address them.
• Problem Solving: Identify and resolve customer problems in a timely and efficient manner. Collaborate with internal teams, such as technical support or sales, to provide comprehensive solutions and ensure customer satisfaction.
• Customer Retention: Implement strategies and initiatives to enhance customer retention rates. Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services.
  

Requirements

• 1–3 years of prior experience in a customer-facing role (Customer Support)
• Understanding of customer success metrics and lifecycle stages.
• Excellent verbal and written communication skills.
• Strong problem-solving attitude and interpersonal skills.
• Proficiency in using Shopify and Delivery Website
• Ability to multitask, prioritize, and manage time effectively.
• A customer-first mindset with a positive and professional approach.