Executive - Customer Support

Customer Support Executive

- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking or cancelling orders, and obtaining details of customer complaints - Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments - Process orders, applications, and forms - Render administrative support to other customer care team members when the need arises, or as instructed - Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly - Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company - Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark - Identify tasks critical to keeping customer satisfaction levels in check - Select, hire, and train new team members - Network with various departments and groups that are involved in customer support, orders, and processing - Ensure maximized productivity and minimized costs - Encourage and motivate team members for continuance of quality service delivery