0 - 5 years
2 - 0 Lacs
Posted:1 month ago|
Platform:
On-site
Full Time
•Manage and resolve customer, vendor & chauffeur queries.
•Identify and escalate issues to supervisors
•Build sustainable relationships of trust through open and interactive communication.
•Convince, convert and onboard the leads by providing necessary information about our services.
•Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
•Answer a large number of incoming calls and respond to customers &
vendors •Provide service-related information to customers & vendors
•Document all call information according to standard operating procedures
•Follow up customer & vendor calls where necessary
•Handling complaints vendor support helpline
•To acknowledge and resolve customer & vendor issues •Analyzing the process & giving the outcome for streamlining the process if required.
•Verification of vendor documents and provide enrolment support
Required Qualifications and Skills
•Any bachelors degree/diploma
0-5 years of work experience in relevant field.
•Knowledge of customer service practices and principles
•Excellent typing skills
•Superior listening, verbal and written communication skills (Tamil and English)
Ability to handle stressful situation appropriately
•Lead Conversion & Convincing skills
Job Types: Full-time, Permanent
Pay: From ₹18,500.00 per month
Benefits:
Work Location: In person
Eagle Fleet Services Pvt Ltd (Red Taxi)
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