0 years

1 - 2 Lacs

Posted:14 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The CRM Executive is responsible for managing and optimizing the customer relationship management system to improve customer engagement, retention, and lifetime value. This role involves executing CRM campaigns, analyzing customer data, and collaborating with cross-functional teams to enhance the overall customer journey and satisfaction.

Key Responsibilities:

  • Manage day-to-day operations of the CRM system, ensuring data accuracy and system efficiency.
  • Plan and execute CRM campaigns (email, SMS, WhatsApp, loyalty, etc.) to drive customer engagement and repeat sales.
  • Segment customers based on behavior, demographics, and purchase history to deliver personalized communication.
  • Work closely with marketing, e-commerce, and sales teams to align CRM initiatives with business goals.
  • Maintain customer data hygiene and ensure compliance with data privacy regulations.
  • Support loyalty program execution, customer onboarding, and feedback collection processes.

Key Skills & Competencies:

  • Excellent analytical, organizational, and communication skills.
  • Proficiency in Excel, Google Sheets, and data visualization tools.
  • Knowledge of customer segmentation, email marketing, and campaign management.
  • Attention to detail and ability to work in a fast-paced environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

palakkad district, kerala

tambaram, chennai, tamil nadu