Executive CRM

Job Title: CRM Executive

Experience: 2-5 Year

Salary:20k - 30k

Industry: Manufacturing Industry

Gender: Female

Job Description:

• Manage and maintain customer databases and records.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Coordinate with the sales and production teams to ensure timely delivery and customer satisfaction.
• Follow up with clients for orders, payments, and service feedback.
• Prepare regular reports on customer interactions and sales performance.
• Assist in developing and implementing customer retention strategies.
• Update CRM software with accurate and up-to-date customer information.
• Support marketing campaigns and promotional activities targeted at existing customers.

Key Skills:

• Good communication and coordination skills
• Basic knowledge of CRM software (e.g., Salesforce, Zoho, etc.)
• Strong customer service orientation
• Proficiency in MS Office (Excel, Word)
• Attention to detail and data accuracy

Qualification:

• Bachelor’s degree in Business Administration, Marketing, or related field
• 2-5 years of experience in customer relations or sales support (manufacturing background preferred/ Relevant )

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund