Executive CRM

Key Responsibilities:1. Customer Relationship Management

• Act as the primary point of contact for customers and clients.
• Build and maintain long-term relationships to enhance customer loyalty.
• Ensure all customer queries, requests, and complaints are handled promptly and professionally.
• Follow up with clients regularly to ensure satisfaction and retention.

2. Communication & Coordination (Primary Focus)

• Communicate effectively through phone, email, and in-person meetings.
• Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs.
• Provide clear updates and feedback to clients in a timely and courteous manner.
• Draft professional correspondence, proposals, and follow-up messages.

3. CRM Database & Reporting

• Update and maintain accurate customer information in the CRM system.
• Track leads, sales progress, and customer engagement through CRM tools.
• Generate periodic reports on client activities, feedback, and satisfaction.

4. Sales & Support Assistance

• Support the sales team in lead conversion and after-sales follow-ups.
• Assist in promotional activities, customer engagement programs, and feedback collection.
• Handle renewals, payments, and documentation coordination with customers.

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Customer-oriented with a problem-solving attitude.
• Ability to handle multiple clients and priorities effectively.
• Good knowledge of CRM software (Salesforce, Zoho CRM, HubSpot, etc.) and MS Office tools.
• Positive, professional, and confident personality.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–4 years of experience in CRM, customer service, or client coordination roles.
• Experience in communicating with corporate or high-value clients preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹26,000.00 per month

Work Location: In person