Executive - AOCC

Purpose/Objective

AOCC plays a key role in ensuring smooth airport operations through real-time monitoring and coordination with internal and external stakeholders. This role ensures timely resource allocation, congestion management, and operational efficiency.

Key Responsibilities of Role

Operations Monitoring and Terminal Coordination: - Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to ensure parking stands are allocated before flight arrival and maintain on-time block and off-block operations. - Coordinate with the Airline Operators and non-scheduled operators to facilitate departure clearances according to flight plans. - Monitor terminal operations to detect congestion or unusual incidents and coordinate corrective actions with terminal operations, security, and other relevant teams. - Ensure seamless baggage delivery operations by monitoring processes and resolving delays. Flight Announcements and Status Updates: - Perform manual or automated announcements within the terminal as required by airlines or terminal operations. - Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions. - Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS). Stakeholder Coordination: - Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly. - Work with ATC for flight arrivals, parking allocation, runway changes, towing permissions, and other operational updates. - Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts. Regulatory Compliance and Documentation: - Ensure adherence to SOPs and regulatory requirements and support compliance with internal and external audits. - Capture operational data and prepare reports for shift summaries, incidents, and performance tracking. Training and Development: - ICAO Annex -14/DGCA CAR - SMS - Mandatory compliance training related to aviation standards, safety protocols, ISO certifications, and operational excellence. - Participate in mock drills, operational simulations and cross-functional training to ensure seamless coordination with other departments. Key Stakeholders - Internal: Airport Operations Control Center (AOCC) Apron Control Team ARFF Terminal Operations Team Air Traffic Control Airport Security Emergency Medical Services Engineering & Maintenance Team Health, Safety & Environment (HSE) Team Key Stakeholders - External: Airlines Ground handlers Non-scheduled operators Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military) Medical agencies

Technical Competencies

Data Analysis and Interpretation,Airport System and Integration,Airport Operations Management,Emergency Response and Preparedness,Regulatory Compliance,Incident Management

Qualifications and Experience

Educational Background: Post Diploma or Bachelor's Degree in Aviation Management, Operations Management, or a related field Work Experience: 1-2 years of experience in airport operations, ground handling, or airside services preferred. Documentation & Reporting - Maintain logs of incidents, occurrences, and inspections. - Assist in preparation of MIS reports and checklist filing as per SOPs. Contingency & ASQ Implementation - Perform roles as defined in contingency plans and SOPs. - Support real-time implementation of Airport Service Quality (ASQ) action plans. Skills Required: - Strong communication and interpersonal skills - Problem-solving and conflict resolution abilities - Familiarity with airport operations and passenger service protocols - Ability to work in shifts and under pressure - Basic IT skills for handling check-in systems and reporting tools - Languages proficiency – English , Assamese , Hindi