ESM Developer

Must Have Experience

2+ years of hands-on experience on ServiceNow administration

Experienced in implementation of ITSM solution using industry best practices

Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

Familiar with administration of Custom Codes

Hands on experience in leading at least 2 ServiceNow upgrades, establishing best practices.

Good experience of Service Portal and widget creation

Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation

Knowledge of Authentication via Auth 2.0, certificates and Mid Server

Implemented ServiceNow project in Domain separated instance

Good knowledge of MID Server installation and management

Experience of custom applications development

Experience of LDAP/Active Directory/SSO implementation

Experience of Orchestration use case implementation

Good to have Experience

Worked on CMDB, CSDM, Discovery & Service Mapping

Experience in working on Performance Analytics

Design and modification of ServiceNow Service Portal.

Knowledge of Flow Designer, Integration Hub

Experience in working on Performance Analytics

Design and modification of ServiceNow Service Portal.

Review existing set up and provide best practice recommendations in line with the OEM

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Academic and Professional Experience

Professional

2 years of experience with ServiceNow required

2 years of experience with IT Industry required

Academics

Certification as ServiceNow System certified administration

CIS-ITSM, Certified Application developer

ITIL Foundations certification is preferred.

Bachelors degree or equivalent combination of education and experience.