ERP Support Executive

Role Overview: As an ERP Support Executive, you will play a crucial role in assisting customers with ERP product implementation. Your primary responsibility will be to act as the main point of contact for customers, addressing their queries through email, chat, and phone communication. Your problem-solving skills and proactive approach will be essential in ensuring customer satisfaction throughout the ERP implementation process. Key Responsibilities: - Understand the business processes and software to be implemented - Handle customer inquiries via email and phone effectively - Conduct product demonstrations and training sessions - Gather comprehensive information to address customer needs efficiently - Demonstrate basic computer knowledge Qualifications Required: - Bachelor's degree in computer science or a related field - Minimum of 2 years of experience in an ERP support role - Strong communication skills and ability to work well in a team - Willingness to travel for on-site support - Excellent oral and written communication skills - Capacity to manage multiple client queries and adapt to changing priorities - Effective communication with both team members and clients - Familiarity with quality assurance, testing, and delivery methodologies to ensure client satisfaction If you are ready to take on this challenging role and excel as an ERP Support Executive, we invite you to apply and join our innovative team dedicated to delivering outstanding service to clients across India.,