ERP / Patient Support Administartion

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About the Role

experienced professionals

technical or healthcare operations support

Key Responsibilities

Front Desk & Patient Communication

• Act as the first point of contact for patients via phone, email, or video calls.
• Schedule, confirm, or reschedule appointments and manage cancellations.
• Handle inquiries with professionalism, empathy, and confidentiality.
• Maintain a positive and service-oriented tone with patients and staff.

Administrative & Coordination Tasks

• Update and maintain patient or client records (EHR/ERP systems).
• Verify insurance coverage or assist with billing/claims when required.
• Coordinate daily schedules and workflows with US-based teams.
• Manage data entry, reports, and reminders.
• Support billing coordination and follow-ups.

ERP / Technical Support

• Serve as the first contact for ERP users in the US region.
• Provide user-level troubleshooting and resolve issues via chat, email, or call.
• Escalate technical or complex issues to senior support when needed.
• Maintain accurate documentation of user issues and resolutions.

Qualifications

• Education:

  Bachelor’s degree preferred (IT, Healthcare, Business, or related).

• Experience:

  Minimum 2–3 years in ERP support, medical administration, or customer service (international exposure preferred).

• Communication:

  Excellent spoken and written English.

• Technical Skills:

• Proficiency in Microsoft Office / Google Workspace.
• Familiarity with EHR/ERP systems (WebPT, Clinicient, JaneApp, or similar).
• Comfortable with VoIP tools (Zoom, RingCentral, etc.).

• Attributes:

  Reliable, patient-focused, detail-oriented, and self-motivated.

• Shift:

  Comfortable working

  US business hours (night shift India time).

Benefits

• Competitive salary up to ₹40,000 take home.
• Hands-on training in ERP/EHR systems.
• Opportunity to work with international teams.
• Supportive environment with career growth potential.