Enterprise Resources Planning Specialist

About the job

ERP Business Analyst

What You'll Do

• Provide support for Oracle Fusion ERP users by diagnosing and resolving functional issues
• Collaborate with business stakeholders to understand problems, document requirements, and ensure timely issue resolution.
• Work closely with IT and ERP technical teams to escalate complex issues to managed service provider teams and verify solutions.
• Conduct root cause analysis and recommend process or system improvements to reduce recurring issues.
• Maintain documentation of support cases, resolutions, and knowledge base articles for end users.
• Support ERP system testing, upgrades, and patches by validating functionality and ensuring smooth deployment.
• Train and guide users on ERP functionality and best practices as needed.
• Partner with business units to identify opportunities for optimization and improved user experience.
• Work with stakeholders to prioritize requests and follow through with prioritization
• Manage change management and other security processes
• Manage User Security within the ERP Solution
• Use Jira to track project performance

What You'll Bring

• Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent experience).
• 5+ years of ERP support or business analyst experience.
• Strong understanding of Oracle Fusion ERP modules such as Finance, Supply Chain, or Manufacturing

What We Value

• Proven troubleshooting and problem-solving skills with the ability to analyze issues and propose effective solutions.
• Excellent communication skills to bridge technical teams and business users.
• Experience with Jira or other software development tracking platforms
• Knowledge of SQL or reporting tools a plus.
• Strong Attention to Detail
• Self-motivated with a commitment to meeting timelines and encouraging others to meet deadlines