Enterprise Account Manager

Your Core Responsibilities:

• Account Ownership:

  You re the single point of accountability for your customer ensuring a green health score at all times.

• Strategic Relationship Management:

  Build and manage executive-level relationships with HR leaders, CXOs, and key decision-makers (KDMs).

• Pre-Sales Support:

  Join key pre-sales meetings to shape policy design and onboarding. You ll collaborate with sales to ensure smooth handovers.

• Engagement Planning:

  Post-onboarding, finalize a 12-month engagement plan with internal stakeholders (F30 process).

• Value Activation:

  Work with healthcare and operations teams to activate health services for your accounts.

• SLAs & Internal Alignment:

  Create clear engagement charters and SLA documents internally with delivery squads.

• QBRs & MBRs:

  Own strategic reviews (MBRs and QBRs)

• Renewal Management:

  Lead the end-to-end renewal process, including RFQ initiation, plan redesign, pricing strategy, internal deal notes, and renewal material prep.

• Cross-Sell & Growth:

  Drive cross-sell of all insurance, wellness programs, and healthcare solutions; accountable for 10% of revenue from upsells.

• Customer Advocacy:

  Generate customer referrals, success stories, and marketing assets like testimonial videos.

• 8 15 years of experience in employee benefits broking, with a deep understanding of group health insurance and corporate wellness.
• A track record of leading high-performing teams known for delivering exceptional client service and retention.
• Advanced expertise in claims analysis, policy benchmarking, and benefits plan design.
• Proven ability to manage complex, diverse corporate clients across industries, with strong commercial and relationship instincts.
• A passion for reinventing the customer experience bringing fresh ideas and a builder s mindset to modernize how benefits are delivered.

• Customer renewals above 95% and NRR of 120%+
• High engagement with Loop s health services post month 3
• Regular, insightful MBRs with actionable outcomes
• Consistent cross-sell contribution and upsell opportunities unlocked
• Strong customer referrals and case studies sourced

• You ll report into a Regional Retention Leader, and work closely with President, Arvind Laddha, and COO, Ryan Singh.
• You ll directly manage an

  Enterprise Servicing Manager (ESM)

  who oversees the day-to-day execution for your accounts, supported by a dedicated

  operations and claims team

  .

• Incentives

  are directly linked to your performance in cross-sell, retention, and overall account growth.
• You ll have the opportunity to

  contribute to Loop s Enterprise Consulting Team

  , bringing client insights into strategic discussions.
• You ll also play a role in

  shaping Loop s enterprise product and technology roadmap

  by sharing feedback from the field.