180 Loop Jobs

At Loop, companies take pride in offering exceptional employee benefits, and Enterprise Servicing Executives (ESMs) are the heroes who ensure that benefits delivery is smooth, seamless, and hassle-free for both HR teams and employees. As an ESM, you will be the day-to-day partner for HR leaders, ensuring they have everything they need to champion Loop s benefits within their organizations. Your success is measured by the success of your HR partners making their lives easier and ensuring employees experience world-class benefits. You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of 1Cr+ to provide white-glove service. This role is a launchpad for career growth, with a clear path toward becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets. Key responsibilities : Account Servicing : You will be responsible for ensuring that every corporate client experiences seamless and proactive benefits servicing. This includes: Seamless policy issuance Ensuring e-cards are issued on time, with zero errors. Coverage accuracy Running enrollments and HRMS integrations to ensure all members are covered accurately and on time. Claims excellence Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams. Being hyper-responsive to HR Acting as a trusted partner to HRs, ensuring all their day-to-day benefits needs are met quickly and effectively. Proactive employee support Ensuring employee queries are handled with speed and empathy, creating a delightful experience. Product adoption Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop s in-house doctors, and book diagnostic tests. Data-driven insights Delivering monthly updates on policy performance, identifying key trends, and providing strategic recommendations to HRs. Collaboration & Account Expansion : You will play a key role in retaining and expanding enterprise accounts by: Working closely with Enterprise Account Managers (EAMs) to ensure 100% retention of assigned accounts. Collaborating with Dedicated Claims Handlers and Operations Agents on large enterprise accounts ( 1Cr+ premium) to deliver a high-touch service experience. Identifying growth opportunities within accounts and sharing insights with the account team to drive upsell and cross-sell initiatives. Career Growth Path : This role is designed as a stepping stone to becoming a Customer Success Manager (CSM) in either Mid-Market or Enterprise. As an ESM, you will gain hands-on experience in client servicing, retention strategies, and account expansion, eventually taking on a full revenue responsibility for your own portfolio. Who we need : A champion of employee benefits Passionate about helping HR leaders succeed and earning their trust to become your champion Excellent problem-solving skills proactive in finding solutions with internal teams and insurers/TPAs. Ability to manage multiple priorities, stay organized, and meet deadlines. Process and detail oriented Strong attention to detail and accuracy, especially in policy issuance, coverage enrollments, and claims handling. Past experience handling employee benefits policy issuance, endorsements, claims, analytics is required. Collaborative and eager to learn Thrives in a collaborative environment, working closely with cross-functional teams like Enterprise Account Managers, Claims Handlers, and Operations. Excited to launch industry-leading technology like the Loop App, Enrolment Portals, in-app claims submission, self-serve endorsements tools for HR, and more. Why join Loop Impactful Role Directly improve the benefits experience for thousands of employees. Career Growth Clear path to becoming a CSM in Mid-Market. Customer-First Culture Work with some of the best HR teams in India to elevate employee we'llness.

As an ESM, you will be the day-to-day partner for HR leaders, ensuring they have everything they need to champion Loop s benefits within their organizations. Your success is measured by the success of your HR partners making their lives easier and ensuring employees experience world-class benefits. You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of 1Cr+ to provide white-glove service. This role is a launchpad for career growth, with a clear path toward becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets. Key responsibilities : Account Servicing : You will be responsible for ensuring that every corporate client experiences seamless and proactive benefits servicing. This includes: Seamless policy issuance Ensuring e-cards are issued on time, with zero errors. Coverage accuracy Running enrollments and HRMS integrations to ensure all members are covered accurately and on time. Claims excellence Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams. Being hyper-responsive to HR Acting as a trusted partner to HRs, ensuring all their day-to-day benefits needs are met quickly and effectively. Proactive employee support Ensuring employee queries are handled with speed and empathy, creating a delightful experience. Product adoption Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop s in-house doctors, and book diagnostic tests. Data-driven insights Delivering monthly updates on policy performance, identifying key trends, and providing strategic recommendations to HRs. Collaboration & Account Expansion : You will play a key role in retaining and expanding enterprise accounts by: Working closely with Enterprise Account Managers (EAMs) to ensure 100% retention of assigned accounts. Collaborating with Dedicated Claims Handlers and Operations Agents on large enterprise accounts ( 1Cr+ premium) to deliver a high-touch service experience. Identifying growth opportunities within accounts and sharing insights with the account team to drive upsell and cross-sell initiatives. Career Growth Path : This role is designed as a stepping stone to becoming a Customer Success Manager (CSM) in either Mid-Market or Enterprise. As an ESM, you will gain hands-on experience in client servicing, retention strategies, and account expansion, eventually taking on a full revenue responsibility for your own portfolio. Who we need : A champion of employee benefits Passionate about helping HR leaders succeed and earning their trust to become your champion Excellent problem-solving skills proactive in finding solutions with internal teams and insurers/TPAs. Ability to manage multiple priorities, stay organized, and meet deadlines. Process and detail oriented Strong attention to detail and accuracy, especially in policy issuance, coverage enrollments, and claims handling. Past experience handling employee benefits policy issuance, endorsements, claims, analytics is required. Collaborative and eager to learn Thrives in a collaborative environment, working closely with cross-functional teams like Enterprise Account Managers, Claims Handlers, and Operations. Excited to launch industry-leading technology like the Loop App, Enrolment Portals, in-app claims submission, self-serve endorsements tools for HR, and more. Why join Loop Impactful Role Directly improve the benefits experience for thousands of employees. Career Growth Clear path to becoming a CSM in Mid-Market. Customer-First Culture Work with some of the best HR teams in India to elevate employee we'llness.

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measures To coordinate and perform investigation on various cases allotted & report within timelines Proactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trends Learning and ground sensing to be shared with the stakeholders for root cause analysisAccountability Effective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner & necessary corrections are made Create network across the industry to identify nexus / racket Proactively engage with law enforcement agencies for imparting knowledge and filing complaint Imparting risk awareness/sensitization trainings across various branch locations / departments

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted report within timelinesProactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trendsLearning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint. Imparting risk awareness/sensitization trainings across various branch locations / departments.

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted report within timelinesProactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trendsLearning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint. Imparting risk awareness/sensitization trainings across various branch locations / departments.

Department: Software Engineering Employment Type: Full Time Location: India Description At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG. We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security. Full-Stack Java Developer Location: Hyderabad (Hybrid) Drive Impact with Vitech’s Cutting-Edge Solutions Are you a skilled Full-Stack Java Developer with 5+ years of experience , eager to take your career to the next level? At Vitech , you’ll work on solutions that power some of the world’s most prestigious financial institutions. This role provides hands-on experience in backend development with opportunities to contribute to front-end work in ReactJS . You’ll play a crucial role in ensuring our clients get the most out of our software by delivering production support, fixes, and continuous improvements. What you will do: Lead and Develop: Engage in the full software development lifecycle, from design and coding to testing and deployment . Master Core Java: Apply advanced Core Java concepts , including inheritance, interfaces, abstract classes, Collections, Stream API, and Lambda expressions to solve complex business challenges. Ensure Production Success: Support and enhance mission-critical systems to help clients maximize their investment in our software through bug fixes, optimizations, and enhancements . Work Across the Stack: Focus on backend Java development with opportunities to contribute to the ReactJS frontend . Leverage AI & DevOps Tools: Utilize GitHub Subversion , explore AI-driven development tools (Co-Pilot experience is a plus) , and work with REST APIs to create scalable, high-performance applications. Enhance Technical Knowledge: Gain exposure to AWS and modern cloud technologies , with opportunities for AWS certification. What We're Looking For: Advanced Core Java Skills : Deep expertise in inheritance, interfaces, loops/statements Strong understanding of interfaces, abstract classes, and concrete classes Ability to apply these concepts to solve complex, business-driven problems. Proficient SQL Knowledge: Strong understanding of SQL with the ability to write and optimize complex queries. Experience with Hibernate and Spring: Solid experience with these frameworks to support backend development. Frontend Development with ReactJS: Proven experience working with ReactJS to create dynamic, responsive user interfaces. Join Us at Vitech! Career Development: At Vitech, we’re committed to your growth. You’ll have ample opportunities to deepen your expertise in both Java and ReactJS, advancing your career in a supportive environment. Innovative Environment: Work with cutting-edge technologies in an Agile setting where your ideas and creativity are welcomed and encouraged. Impactful Work: Your contributions will be crucial in shaping our products and delivering exceptional solutions to our global clients. At Vitech, you’re not just maintaining software but creating it. At Vitech, you’ll be part of a forward-thinking team that values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive environment where you can grow as a leader while helping shape the future of our organization.

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

We take our housekeeping standards seriously. So, we re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. A little taste of your day-to-day: Every day is different, but you'll mostly be: Making sure every single room is at its absolute best for our guests Helping our guests in any way you can - whether they've forgotten their toothbrush or just need to find the elevator Keeping your supervisor in the loop by advising them of any progress or problems Monitoring and controlling supplies to minimize waste Doing your best to reunite guests with any lost or misplaced items Regularly assisting with deep clean projects What We need from you: It s a physical role and you'll be on your feet most of the day, so fitness is important Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects You may need to bend and kneel to complete some activities Literacy skills - reading, writing and basic maths skills Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays

Every day is different, but you'll mostly be: Striving to make every meal truly memorable for our guests by serving up Hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimizing waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic math's The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

Every day is different, but you ll mostly be: Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it s always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents Taking on ad-hoc duties to keep the service running smoothly What We need from you: The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic maths The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted & report within timelines Proactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trends Learning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner & necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint Imparting risk awareness/sensitization trainings across various branch locations / departments

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted & report within timelines Proactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trends Learning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on quality Ensure issues are picked up in a proactive manner & necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint Imparting risk awareness/sensitization trainings across various branch locations / departments

What we look for How will you do it This position requires the following experience 7 to 12 year experience in Resolution end to end process. B. com / BBA / MBA / M. Com Fluent English (Verbal and written). Self starter who is performance and quality oriented. Good communication skills (verbal and written). Distinctive customer orientation and interact courteously with customers. Flexible work style and ability to work under pressure. Adaptable to learn new processes, concepts, and skills. Key Accounts Resolution Escalate and drive invoices pending with BU (pending Q with BU in Maple+, FS2 and Non-PO Platform) Reconciliations - GRNI & AP aged items (WD+1, GRNI report; write-off follow up and close the loop) Open bank reconciling items (PTP responsible) follow-up and close the loop Debit balance clean-up Daily/Weekly/Periodic Reporting AP Aging Analysis Ops Review preparation (work with Jonathan CI on Data preparation, analysis, etc. ) Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee s responsibility to contribute to our culture. It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.

About the Role: The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey. Our CSM s manage the full life cycle of our customer s post-sales journey from the point of registration to a healthy return of business, including regular cadence check-ins, evaluation reviews and any upsell opportunities. You will need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with NetCom Learning. The expectation would be to understand the most popular products and their differences in order to help assist the customer in choosing the right training. Key Responsibilities: Reinforcing a customer-first culture. Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together. Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. Document and share customer success stories with our Marketing and Operations Departments, according to our Customer Success framework to drive results, product adoption and ensure retention. Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience. Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution. Drive expansion revenue opportunities based on need and problems uncovered during customer interactions. Work with the team to enhance customer documentation and create internal enablement material. Handle a large volume of email, chat, phone conversations, and meetings. Requirements: Good understanding of the Technical Training Industry. Loves and is motivated by a good challenge. Excellent executive presence and communication abilities. Receptive to feedback, willingness to learn and embrace continuous improvement with resiliency in capacity to deal with pressure and demands. Why Join NetCom Learning: Competitive salary and comprehensive benefits package. Opportunities for continuous learning and professional development in a collaborative setting. Exposure to the latest project management techniques and industry trends. A chance to significantly influence the project management capabilities of diverse teams and organizations. Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

About the Role: The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey. Our CSM s manage the full life cycle of our customer s post-sales journey from the point of registration to a healthy return of business, including regular cadence check-ins, evaluation reviews and any upsell opportunities. You will need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with NetCom Learning. The expectation would be to understand the most popular products and their differences in order to help assist the customer in choosing the right training. Key Responsibilities: Reinforcing a customer-first culture. Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together. Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. Document and share customer success stories with our Marketing and Operations Departments, according to our Customer Success framework to drive results, product adoption and ensure retention. Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience. Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution. Drive expansion revenue opportunities based on need and problems uncovered during customer interactions. Work with the team to enhance customer documentation and create internal enablement material. Handle a large volume of email, chat, phone conversations, and meetings. Requirements: Good understanding of the Technical Training Industry. Loves and is motivated by a good challenge. Excellent executive presence and communication abilities. Receptive to feedback, willingness to learn and embrace continuous improvement with resiliency in capacity to deal with pressure and demands. Why Join NetCom Learning: Competitive salary and comprehensive benefits package. Opportunities for continuous learning and professional development in a collaborative setting. Exposure to the latest project management techniques and industry trends. A chance to significantly influence the project management capabilities of diverse teams and organizations. Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs. Key Responsibilities: Reinforcing a customer-first culture. Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience. Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. Attend SME calls & Project manage call for actions of all SME meetings. Execute Thank you mail campaign for the Customer DM Send Gift basket to qualified Customer DM Send CEO Book campaign to all qualified Customer DMs Requirements: Excellent communication skills Open to work in EST shift. Prior experience in the said profile. Why Join NetCom Learning: A dynamic and supportive work environment that encourages professional growth and development. Competitive salary and benefits package. Opportunities to lead innovative training projects and make a significant impact on the organization Role: Customer Success,Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate

As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs. Key Responsibilities: Reinforcing a customer-first culture. Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience. Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. Attend SME calls & Project manage call for actions of all SME meetings. Execute Thank you mail campaign for the Customer DM Send Gift basket to qualified Customer DM Send CEO Book campaign to all qualified Customer DMs Requirements: Excellent communication skills Open to work in EST shift. Prior experience in the said profile. Why Join NetCom Learning: A dynamic and supportive work environment that encourages professional growth and development. Competitive salary and benefits package. Opportunities to lead innovative training projects and make a significant impact on the organization Role: Customer Success, Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate

As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs. Key Responsibilities: Reinforcing a customer-first culture. Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience. Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. Attend SME calls & Project manage call for actions of all SME meetings. Execute Thank you mail campaign for the Customer DM Send Gift basket to qualified Customer DM Send CEO Book campaign to all qualified Customer DMs Requirements: Excellent communication skills Open to work in EST shift. Prior experience in the said profile. Why Join NetCom Learning: A dynamic and supportive work environment that encourages professional growth and development. Competitive salary and benefits package. Opportunities to lead innovative training projects and make a significant impact on the organization Role: Customer Success,Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate

As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs. Key Responsibilities: Reinforcing a customer-first culture. Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience. Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. Attend SME calls & Project manage call for actions of all SME meetings. Execute Thank you mail campaign for the Customer DM Send Gift basket to qualified Customer DM Send CEO Book campaign to all qualified Customer DMs Requirements: Excellent communication skills Open to work in EST shift. Prior experience in the said profile. Why Join NetCom Learning: A dynamic and supportive work environment that encourages professional growth and development. Competitive salary and benefits package. Opportunities to lead innovative training projects and make a significant impact on the organization Role: Customer Success,Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate