Job
Description
About Loop At Loop, we re reimagining how health benefits work in India. We combine insurance, primary care, and preventive health services to deliver a radically better healthcare experience for companies and their employees. As an Enterprise Account Manager (EAM), you ll play a critical role in owning relationships with our most valuable customers - like NASDAQ, Ola, Pine Labs, and more driving long-term retention, upsell, and account success. What You ll Do You ll be the owner and strategic lead for the account owning relationships with key decision-makers, working closely with internal teams to deliver exceptional outcomes, and driving Loop s revenue growth through renewals and cross-sell. This is a highly visible, high-impact role. Your Core Responsibilities: Account Ownership: You re the single point of accountability for your customer ensuring a green health score at all times. Strategic Relationship Management: Build and manage executive-level relationships with HR leaders, CXOs, and key decision-makers (KDMs). Pre-Sales Support: Join key pre-sales meetings to shape policy design and onboarding. You ll collaborate with sales to ensure smooth handovers. Engagement Planning: Post-onboarding, finalize a 12-month engagement plan with internal stakeholders (F30 process). Value Activation: Work with healthcare and operations teams to activate health services for your accounts. SLAs & Internal Alignment: Create clear engagement charters and SLA documents internally with delivery squads. QBRs & MBRs: Own strategic reviews (MBRs and QBRs) Renewal Management: Lead the end-to-end renewal process, including RFQ initiation, plan redesign, pricing strategy, internal deal notes, and renewal material prep. Cross-Sell & Growth: Drive cross-sell of all insurance, wellness programs, and healthcare solutions; accountable for 10% of revenue from upsells. Customer Advocacy: Generate customer referrals, success stories, and marketing assets like testimonial videos. What you need to have: 8-15 years of experience in employee benefits broking, with a deep understanding of group health insurance and corporate wellness. A track record of leading high-performing teams known for delivering exceptional client service and retention. Advanced expertise in claims analysis, policy benchmarking, and benefits plan design. Proven ability to manage complex, diverse corporate clients across industries, with strong commercial and relationship instincts. A passion for reinventing the customer experience bringing fresh ideas and a builder s mindset to modernize how benefits are delivered. What Success Looks Like Customer renewals above 95% and NRR of 120%+ High engagement with Loop s health services post month 3 Regular, insightful MBRs with actionable outcomes Consistent cross-sell contribution and upsell opportunities unlocked Strong customer referrals and case studies sourced Collaboration, Incentives, Growth Path You ll report into a Regional Retention Leader, Khanindra Barman, and work closely with President, Arvind Laddha, and COO, Ryan Singh. You ll directly manage an Enterprise Servicing Manager (ESM) who oversees the day-to-day execution for your accounts, supported by a dedicated operations and claims team . Incentives are directly linked to your performance in cross-sell, retention, and overall account growth. You ll have the opportunity to contribute to Loop s Enterprise Consulting Team , bringing client insights into strategic discussions. You ll also play a role in shaping Loop s enterprise product and technology roadmap by sharing feedback from the field.
