Engineering Support Manager

Description

The Engineering Support CoE (Centre of Excellence) Manager will lead the setup and coordination of centralized support functions for engineering systems. This role will act as a strategic liaison across engineering applications support, digital delivery, and project delivery teams—ensuring streamlined issue resolution, interface coordination, and support model development for core engineering tools and workflows.

Key Responsibilities:

• Set up and lead the Engineering Support CoE to centralize and standardize support services for engineering platforms (e.g., Bentley, Autodesk, HxGN tools)
• Coordinate closely with Engineering Applications Support Manager, Project Delivery Teams, and the Digital Delivery Team to triage, escalate, and resolve issues
• Define support processes, SLAs, and knowledge bases for recurring engineering tool issues
• Act as the interface management coordinator, ensuring effective alignment between applications, interfaces, and engineering data flows
• Drive governance and reporting for support ticket volumes, trends, and resolutions
• Collaborate with enterprise IT, cloud, and infrastructure teams to align technical architecture and deployment of engineering apps
• Enable onboarding, cross-training, and skill development of application analysts in the CoE
• Facilitate proactive issue prevention, upgrades, testing, and change management for engineering tools.

Qualifications

• Bachelor’s degree in engineering, Computer Science, or related field
• 10 years of experience in engineering systems support, application coordination, or digital engineering.
• Strong understanding of EPC workflows and common engineering tools (Bentley, HxGN, AutoCAD, etc.)
• Proven ability to manage multi-stakeholder coordination across digital, project, and support team.
• Familiarity with cloud-hosted platforms and integrations is preferred
• Strong communication, matrix management, and problem-solving skills

Preferred Skills

• Experience in setting up or managing a Support Centre of Excellence
• Working knowledge of ITSM tools (ServiceNow, Jira)
• Familiarity with interface or API management across systems
• Exposure to Agile/DevOps and digital twin environments is a plus

Job Engineering

Primary Location India-Maharashtra-Mumbai

Schedule: Full-time

Travel: No

Req ID: 252442

Job Hire Type Experienced Not Applicable #BMI N/A