Engineering Support Manager

Description

The Engineering Support CoE (Centre of Excellence) Manager will lead the setup and coordination of centralized support functions for engineering systems. This role will act as a strategic liaison across engineering applications support, digital delivery, and project delivery teams ensuring streamlined issue resolution, interface coordination, and support model development for core engineering tools and workflows.

Key Responsibilities:

• Set up and lead the Engineering Support CoE to centralize and standardize support services for engineering platforms (e. g. , Bentley, Autodesk, HxGN tools)




• Coordinate closely with Engineering Applications Support Manager, Project Delivery Teams, and the Digital Delivery Team to triage, escalate, and resolve issues




• Define support processes, SLAs, and knowledge bases for recurring engineering tool issues




• Act as the interface management coordinator, ensuring effective alignment between applications, interfaces, and engineering data flows




• Drive governance and reporting for support ticket volumes, trends, and resolutions




• Collaborate with enterprise IT, cloud, and infrastructure teams to align technical architecture and deployment of engineering apps




• Enable onboarding, cross-training, and skill development of application analysts in the CoE




• Facilitate proactive issue prevention, upgrades, testing, and change management for engineering tools.

Qualifications

• Bachelor s degree in engineering, Computer Science, or related field




• 10 years of experience in engineering systems support, application coordination, or digital engineering.




• Strong understanding of EPC workflows and common engineering tools (Bentley, HxGN, AutoCAD, etc. )




• Proven ability to manage multi-stakeholder coordination across digital, project, and support team.




• Familiarity with cloud-hosted platforms and integrations is preferred




• Strong communication, matrix management, and problem-solving skills

Preferred Skills

• Experience in setting up or managing a Support Centre of Excellence




• Working knowledge of ITSM tools (ServiceNow, Jira)




• Familiarity with interface or API management across systems




• Exposure to Agile/DevOps and digital twin environments is a plus

Job

Primary Location

Travel:

Req ID:

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