Engineer, Remote Support

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position - Engineer, Remote Support

Location - Hyderabad, India

Reports to : TEAM LEAD, REMOTE SUPPORT

JD and Responsibilities - The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their system. The engineer will join our Information Software team focused on our Innovation Suite of products, providing you with the opportunity to work with leading FactoryTalk Production Center/ Pharma Suite and MES technology across a range of industries. The engineer will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical engineering expertise and business acumen. The engineer's primary responsibility is to provide technical support for the FactoryTalk Suite of products with a concentration on the Information Software products. The engineer will provide support services via phone, screen sharing and email to Developers, System Administrators, Field Consultants, and Engineers. The engineer will be asked to provide both after-hours support and weekend support on a rotational basis to support our 24x7 customers globally.

The Essentials - You Will Have:

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science, (other degrees considered based on relevance to role)
• Understanding of Rockwell Software products including but not limited FactoryTalk Production Centre, Pharma Suite, Modular Framework and CPG.
• 3+ years' experience troubleshooting, implementing, and or design of industrial process and/ or automation systems. Good to have knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems.
• Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web- Server, Apache Tomcat, OpenDS, JBoss, Active MQ).

The Preferred - You Might Also Have:

• Microsoft SQL Server (Configuration and development of SQL code), PostgreSQL, SSRS, Oracle RDBMS, Microsoft Office
• Programming experience in at least one of the following: Visual Studio, Java, JavaScripting, Python, R,m C# or C++ or equivalent
• Protocols such as LDAP, SSL/TLS
• Kubernetes and Dockers
• Storage Networking & Cloud Computing (Microsoft Azure or AWS)

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.