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Engineer - CSD

Engineer - CSD

5 - 8 years

|

4 - 6 Lacs

bangalore rural india

Posted:1 day ago| Platform:

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Skills Required

project management mechanical engineering production customer service preventive maintenance mechanical engineering autocad design engineering catia commissioning kaizen electricals manpower handling operations design manufacturing maintenance production engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for end-to-end customer service.
KPIs as defined under Streamline i.e. (Customer Satisfaction Index, Forecast Accuracy).
Process improvements in CSD functions.
Feedback from internal stakeholders.
Reduce the number of service related complaints.
Complaints addressing and closure within T-A-T
Knowledge on Customer service, Logistics & Supply chain
Insurance process If any transit claim
Knowledge on GST, E waybill and mandatory documentation for Export and Domestic.
Should have a knowledge on customer claim
Manage and should report On Time Delivery, Workload Efficiency, etc. against the targets

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