Posted:15 hours ago|
Platform:
On-site
Part Time
Job Summary
Job Description
Core Responsibilities
Core Responsibilities
Proactive/reactive troubleshooting of customer, network, and system issues, with guidance from senior technical personnel
Perform network configuration audit and maintenance on per-customer service & devices
Participate in software and firmware upgrades on customer premise devices
Work with cross-functional partners in Test and Turn Up, Deployment, Design & Provisioning Teams, Capacity, Product Engineering, Network Engineering, and all other teams to coordinate activities related to Commercial Enterprise services
Position Requirements
Working knowledge of the following protocols/technologies BGP, DOCSIS standards, MEF standards
Scripting experience (Python)
Working knowledge of 3 or more of the following protocols/technologies: MPLS, BGP, L2VPN, optical transport, CMTS & vCMTS, Carrier Ethernet, Ethernet over HFC,
General understanding of Enterprise Network Services (ENS/VLPLS), Enterprise Virtual Private Line (EVPL), Ethernet Dedicated Internet (EDI), Ethernet Private Line (EPL), Ethernet over Hybrid Fiber Coax (EoHFC), Enterprise Network Services (ENS) & Wide Area Ethernet (WAE)
Ability to troubleshoot customer, network, and system issues
Strong organization and prioritization skills necessary
Large Service Provider experience preferred. Directs third party agencies (i.e., AT&T, Verizon,) internal resources, and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration.
Consistent exercise of independent judgment and discretion in matters of significance.
Employees at all levels are expected to:
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Comcast Corporation
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