Engineer 2 - Engineering Operations

Job Summary

INTRODUCTION:

At Universal, we believe in the talent of our people. It s our passion and commitment to excellence that drives vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It s what makes us uniquely. Here you can create the extraordinary. Join us.

ABOUT THE ROLE:

We are seeking a Site Reliability Engineer to support Universal s virtual endpoint computing environment. This role encompasses both operational activities and support of strategic projects and initiatives, to ensure timeliness of end user support, maintenance and management of the environment to ensure accessibility. Universal s Operations & Technology Leadership has prioritized focus on VDI strategy, and this is an exciting opportunity to be part of reshaping virtual endpoint computing environment!

RESPONSIBILITIES:

Responsible for managing and supporting the enterprise virtual environment which includes:

• Improving patch and vulnerability compliance across in scope virtual desktop ecosystem
• Respond to Service Now tickets for end user support, including but not limited to access issues, application installations, application issues, and upgrade or change of licenses
• Respond to Service Now ticket creation of new virtual systems and decommission of virtual systems per SLAs
• Improving operational support and requests for in scope virtual systems
• Overseeing problem management activities and tier-three support in problem / issue escalations.
• Providing training to operations and engineering staff as needed
• Providing troubleshooting expertise for internal and external escalations
• Monitor available licensing counts and escalate if further procurement is required
• Assist in usage reporting and cleanup activities to reclaim VDI licenses
• Support virtual image management

REQUIREMENTS:

• Minimum 3+ years of experience in IT infrastructure management, with a focus on end user computing and VDI
• Experience at a large firm supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5, 000+ clients
• Bachelor s degree in computer-related field and/or years of equivalent experience
• Knowledge of the Windows operating systems in an enterprise environment
• Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, routing protocols
• Comfortable with IT security and compliance best practices
• Strong virtual and software troubleshooting skills
• Proficient in automated workstation build methodologies
• Experience working with software packaging and deployment systems
• Proficient in automation and scripting skills (Ansible, Bash, Perl, Python, PowerShell)
• Experience working with AWS Workspace, VMWare Horizon Cloud, Citrix Workspace, Microsoft W365, and/or Microsoft AzureAD
• Experience with implementing, deploying, and supporting virtual infrastructure
• Possesses interpersonal skills necessary to effectively communicate with Operations, Infrastructure, Cybersecurity, Application, and Leadership teams along with outside parties as necessary

PREFERRED QUALIFICATIONS:

• Relevant certifications in VDI technologies (e. g. , AWS Certified Solutions Architect, Microsoft Certified: Azure Virtual Desktop Specialty) are a plus.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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