2 Aws Workspace Jobs

Job Summary Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. INTRODUCTION: At Universal, we believe in the talent of our people. It s our passion and commitment to excellence that drives vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It s what makes us uniquely. Here you can create the extraordinary. Join us. ABOUT THE ROLE: We are seeking a Site Reliability Engineer to support Universal s virtual endpoint computing environment. This role encompasses both operational activities and support of strategic projects and initiatives, to ensure timeliness of end user support, maintenance and management of the environment to ensure accessibility. Universal s Operations & Technology Leadership has prioritized focus on VDI strategy, and this is an exciting opportunity to be part of reshaping virtual endpoint computing environment! RESPONSIBILITIES: Responsible for managing and supporting the enterprise virtual environment which includes: Improving patch and vulnerability compliance across in scope virtual desktop ecosystem Respond to Service Now tickets for end user support, including but not limited to access issues, application installations, application issues, and upgrade or change of licenses Respond to Service Now ticket creation of new virtual systems and decommission of virtual systems per SLAs Improving operational support and requests for in scope virtual systems Overseeing problem management activities and tier-three support in problem / issue escalations. Providing training to operations and engineering staff as needed Providing troubleshooting expertise for internal and external escalations Monitor available licensing counts and escalate if further procurement is required Assist in usage reporting and cleanup activities to reclaim VDI licenses Support virtual image management REQUIREMENTS: Minimum 3+ years of experience in IT infrastructure management, with a focus on end user computing and VDI Experience at a large firm supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5, 000+ clients Bachelor s degree in computer-related field and/or years of equivalent experience Knowledge of the Windows operating systems in an enterprise environment Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, routing protocols Comfortable with IT security and compliance best practices Strong virtual and software troubleshooting skills Proficient in automated workstation build methodologies Experience working with software packaging and deployment systems Proficient in automation and scripting skills (Ansible, Bash, Perl, Python, PowerShell) Experience working with AWS Workspace, VMWare Horizon Cloud, Citrix Workspace, Microsoft W365, and/or Microsoft AzureAD Experience with implementing, deploying, and supporting virtual infrastructure Possesses interpersonal skills necessary to effectively communicate with Operations, Infrastructure, Cybersecurity, Application, and Leadership teams along with outside parties as necessary PREFERRED QUALIFICATIONS: Relevant certifications in VDI technologies (e. g. , AWS Certified Solutions Architect, Microsoft Certified: Azure Virtual Desktop Specialty) are a plus. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Role: System Administrator / Engineer Industry Type: Telecom / ISP Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate

Department : - Technology Primary Location : - Mumbai - Thane/Andheri Reports To : - Service Desk Team Leader Works With : - Internal: All Technology Team End users from all C-M departments End users from all group companies External: All IT vendors Zurich IT Local IT teams of group companies Role Purpose : - The Service desk Analyst is responsible for resolving staff and customer technological questions that need technical support. Typically, troubleshoot network, hardware, and software problems. Is also responsible for fulfilment of Service requests. Function Specific Responsibilities : - Field incoming Incidents and Service Requests and manage their resolution in a timely manner Provide first-line investigation and diagnosis. Escalate incidents/service requests that they cannot resolve within agreed timescales Troubleshoot software, PC, printer, phone and other technologies. Manage the setup and installation of users (including user moves and exits) and ensure smooth employee transitions within the business Provide first level and assist with second level technical advice to users on personal computer hardware and software Should be comfortable to work 24*7 support model with rotational shifts (including night shift). Engagements in additional tasks, initiatives (if any) Customer : - Provide exceptional customer service to internal and external customers within company guidelines. Use of customer insights to provide direction for business initiatives Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLAs Ensure all confidential information is handled in accordance with company and partner protocols and procedures Ensure high levels of customer relationship management are maintained Communication : - Ensure all contact and interactions are of the highest standards (written/phone/face to face), communicating clearly and appropriately to all stakeholders Collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group Ensure all communication is in line with the delivery of our Brand Promise to all stakeholders Performance Metrics (include for WTP roles) : - Accuracy and attention to detail Team collaboration Continuous improvement of processes and procedures Adhere and comply to all company policies Proficient use of systems Skills, qualifications & experience : - Either relevant IT qualifications/certifications (IT Degree, Certificate 3 or 4 in IT, MCP, MCITP, A+) or proven experience in a Service Desk / Operations is preferred Minimum 5 years of experience with or an understanding of Windows Operating Systems Active Directory + Azure Directory Exchange + M365 Solution AWS + AWS Workspace Networking principles Critical Incident Management working with remote support tools using ticket management systems such as ServiceNow, JIRA. Desktop applications such as Adobe Reader, Microsoft Office etc. Good to have knowledge of PS Scripts, Splunk IPT and VOIP phone systems (optional) Customer focus Customer service Active interest in developing own technical ability Self-reliant and able to research own solutions Good communication both verbally and written Flexible and willing to assist with team tasks