Employee Relations Specialist

As an HR Employee Relations Specialist at our company, your role will involve being the bridge between employees and management in a fast-paced BPO environment. Your responsibilities will include: - Serving as the first point of contact for employee grievances, complaints, and disputes - Conducting fair and impartial investigations into harassment, misconduct, or policy violations - Guiding managers on disciplinary procedures and conflict resolution strategies - Ensuring compliance with company policies and Indian labor laws - Maintaining accurate and confidential case records - Reviewing and updating HR policies related to workplace conduct and relations - Partnering with the legal team on complex employee relations cases - Driving initiatives that promote fairness, respect, and employee trust To qualify for this role, we are looking for someone with: - 2-3 years of proven employee relations experience, ideally in the BPO industry - Strong skills in conflict resolution and mediation - In-depth understanding of Indian labor laws - Excellent communication, negotiation, and interpersonal abilities - High degree of empathy, discretion, and professionalism - Strong analytical and problem-solving skills - Willingness to work night shifts to align with U.S. operations If you are passionate about fostering a workplace where fairness, respect, and compliance thrive, we encourage you to apply for this role and become a trusted voice for our people.,