Employee Helpdesk Professional

1 - 5 years

4 - 7 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

The associate will be responsible for HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/systems, etc. The role includes checking and responding to employee tickets/queries via calls and emails and providing issue resolution and closure according to job specifications. The associate will serve as the first point of contact for employees, addressing HR-related queries and requests across the employee lifecycle. Provides accurate and timely support through multiple channels, ensuring positive employee experience and adherence to policies.

Role Responsibilities

  • Manage HR employee lifecycle related queries and concerns.
  • Handle queries pertaining to working hours, support questions related to immigration requirements, personal/job data change, learning administration, offboarding, etc.
  • Review, respond, and resolve employee requests/tickets raised by employees. Ensure timely resolution via email/chat/calls. Intervene and promptly address any employee concerns and share resolutions.
  • Help resolve major employee grievances and counsel employees if there are any escalations raised. Also assist if any employee relations issues are raised.
  • Collaborate with employees to ensure prompt resolution and work towards achieving maximum employee satisfaction.

Qualifications

  • 15 years experience in HR helpdesk/HR operations or customer support.
  • Bachelor of Architecture

Desired Skills

  • Helpdesk Solution
  • Human Resource
  • Voice Helpdesk Agent

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