eLearning Program Manager

Tudip Technologies

5 - 10 years

11 - 12 Lacs

pune

Posted:15 hours ago| Platform:

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Skills Required

e-learning manager client servicing staffing project management resource allocation cmmi management forecasting recruitment capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

eLearning Program Manager is responsible for managing the e-learning platform for one of our premium clients. He will be responsible for delivering programs in a fast paced culture.

Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our

Recruitment Portal

to get started.

Role & Responsibilities

Analyze projected work volume and allocate resources to team leads based on capacity availability, SLA targets.
Ensure staffing and performance levels are correct to handle appropriate amounts of work volume.
Coordinates with Team Leads and resources as needed to ensure on-time deliverables.
Analyze workload, capacity planning and resource allocation forecasting.
Participate and present data to discuss trends, status and action plans to meet targets.
Communicate necessary real time and proactive adjustments to the workforce plan based on changing volume.
Effectively lead, motivate and direct the workgroup while being flexible in a changing environment.
Effective communication to internal and external stakeholders on Operation status and changes.

Qualification Required

Educational Qualification: BE/BTech or MCA.
Should have 5+ years of hands-on progressive project management work experience in e-learning platforms.
Should have experience in running 24*7 operations.
Should have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports.
Should have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail.
Should be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner.
Should have experience in similar roles leading/managing global projects, which is essential for this role.
Should be result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment.
Should have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives.
Should have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack

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