Education Counsellor

About the Company :

We are a fast-growing EdTech startup offering 6-month professional courses in Digital Marketing, Video Editing, Graphic Designing, UI & Motion Graphics. We focus on practical training, industry-relevant curriculum, and real project-based learning. We are expanding and looking for a passionate Education Counsellor to join our team.

Role Overview

As an Education Counsellor, you will be the first point of contact for students and parents. Your goal is to guide leads through the course offerings, understand their needs, explain benefits, handle queries, and convert them into successful enrollments.

This role combines consultative selling, active listening, empathy, and follow-up discipline to help students choose the right career path.

Key Responsibilities1. Student Counselling & Conversion

• Engage with inbound leads from calls, WhatsApp, ads, website, and walk-ins.
• Understand student goals, skill-level, and career aspirations.
• Recommend the right course (Digital Marketing / Editing / Design / UI-UX).
• Explain curriculum, teaching methods, faculty, batch timings, outcomes.
• Follow structured sales funnel and convert leads to enrollments.
• Maintain monthly enrollment targets.

2. Follow-ups & Communication

• Conduct timely follow-ups via call, WhatsApp, and email.
• Maintain active communication with cold, warm & hot leads.
• Track pipeline progress through CRM tools.

3. Relationship Management

• Build long-term relationships with students and parents.
• Resolve doubts about fees, placements, career growth.
• Arrange trial classes/demo sessions when needed.

4. Operational Support

• Coordinate with tutors, marketing, and admin teams.
• Maintain student data, enrollment records, and reports.
• Assist in running seminars, workshops, webinars, orientation sessions.

5. Customer Experience

• Provide an excellent student experience from enquiry to admission.
• Gather feedback on counselling and share insights with the leadership team.
• Help reduce drop-offs and improve student satisfaction.

6. Required Skills

• Strong communication & presentation abilities
• Good command over English & Hindi
• Confident, pleasant, empathetic conversation style
• Ability to understand student needs and advise accordingly
• Comfortable with phone-based counselling & daily targets
• Basic understanding of digital marketing, design, or creative fields (preferred)
• Experience with CRM, Google Sheets, WhatsApp Business, etc.

7. Qualifications

• Bachelor’s degree (any field)
• 1–3 years of experience in counselling/sales in EdTech, coaching institutes, or training centres preferred.

8. What We Offer

• Competitive salary + attractive incentive structure
• Career growth opportunities in a fast-scaling startup
• Training on courses, counselling techniques, and CRM
• Friendly, young, growth-oriented work environment
• Opportunity to impact the careers of hundreds of students

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person