EdTech Team Leader/ Counselor

Job Roles & Responsibilities:

• Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
• Plan, implement & monitor deliverables for the teams reporting to him
• Coordinate with other departments for smooth implementation of work
• Responsible for maximizing revenue & minimizing cost.
• Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
• Responsible for Daily Operational Reports.
• Responsible for morale & motivation of the staff.
• Responsible to train & create growth opportunities for Subordinates.
• Managing Employee Relations, conducting Skip Level meetings and improving employee connect
• Ability to liaise with relevant support departments stakeholders

Desired Candidate Profile:

• Good Communication Skills, Problem Solving, People Skills
• Analytical Skills and data analysis using excel
• Readiness to work in various shifts and weekends based on organizational requirements
• Basic understanding of key Financial evaluations and sensitivity to managing process P&L
• Strategy development and knowledge of operational metrics like attrition, service levels etc…
• Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
• Good negotiation and persuasive skills

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person